About the Position: Director, Client Services - Manufacturing Sales Services Division
demandDrive is seeking a proven client services leader to oversee and scale our Manufacturing Sales Services Division. The Director of Client Services will be responsible for managing the delivery of sales services, ensuring client success from onboarding through execution, and developing the processes and teams that enable exceptional client outcomes. This highly visible role will collaborate closely with executive leadership and cross-functional teams to shape the future of demandDrive’s client services offering.
Key Responsibilities
- Client Onboarding & Success
- Oversee the launch of new client engagements, ensuring smooth transitions from sales to service delivery.
- Utilize industry experience to serve as an executive sponsor for key accounts, building and maintaining strong client relationships.
- Division Leadership & Team Management
- Lead, mentor, and grow client-facing delivery teams responsible for executing sales services programs.
- Establish performance goals and accountability standards across the division.
- Process Improvement & Operational Excellence
- Evaluate and enhance client launch materials, reporting frameworks, and communication templates.
- Drive improvements in weekly and monthly reporting to deliver clarity, insight, and consistency.
- Identify opportunities for automation, scalability, and margin improvement.
- Strategic Impact
- Partner with executive leadership to define the long-term vision and strategy for Sales Services.
- Track division KPIs, including client satisfaction, retention, and financial performance.
- Recommend new processes, technologies, or service enhancements that strengthen delivery and results.
Required Skills and Qualifications
- 10+ years of progressive experience in client services, sales operations, or service delivery leadership, ideally in B2B or agency environments.
- 5 + Experience in industrial manufacturing across multiple industries.
- Proven success managing client-facing teams and scaling service delivery organizations.
- Strong track record of improving processes and delivering measurable client outcomes.
- Excellent leadership, communication, and relationship management skills.
- Data-driven mindset with experience developing and interpreting client performance reports.
- Ability to thrive in a high-growth, fast-paced environment with evolving client needs.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based on the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
Compensation & Benefits
- Remote or hybrid work model (depending on proximity to HQ in Waltham, MA - must reside in the U.S.).
- Annual salary + bonus (salary range: $110,000 - $115,000).
- Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life & disability insurance, 401(k) matching.
- Paid time-off and 14 paid holidays.
- Positive team culture.
- Company laptop, full tech stack, tools, and other resources provided by demandDrive.
Skills Required
- 10+ years of progressive experience in client services, sales operations, or service delivery leadership (B2B or agency environments)
- 5+ years experience in industrial manufacturing across multiple industries
- Proven success managing client-facing teams and scaling service delivery organizations
- Track record of improving processes and delivering measurable client outcomes
- Excellent leadership, communication, and relationship management skills
- Data-driven mindset with experience developing and interpreting client performance reports
- Ability to thrive in a high-growth, fast-paced environment with evolving client needs
- Must reside in the U.S.
What We Do
demandDrive is an industry-leading integrated sales and marketing agency. We provide clients with enterprise-quality sales & marketing solutions to help them optimize their processes and increase revenue growth. We are defined through our dedication to developing holistic sales & marketing strategies that fit within our clients’ existing framework in a way that optimizes for organizational growth. Our capabilities go beyond simple plug-and-play sales & marketing services (though we can do that too!), as we work with every individual client to find a solution unique to their needs. We utilize an integrated approach to identify needs across every clients’ revenue generating departments that combines the flexibility of outsourcing with the expertise and continued development of a close-knit internal team. We have collected top honors such as being named to the Inc. 5000 list of fastest growing private companies in the US 7 years in a row. Head over to our website to discover our suite of solutions & services to see how we can help you reach your growth goals!
Why Work With Us
Our culture is what allows us to provide the service we do for our clients in the B2B technology space. Our focus on employee-led growth has not only opened up tremendous opportunities for our reps, but they have in turn done the same for our clients. As our co-founders say: “Take care of your employees, and they'll take care of the business."
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