Director, Client Management

Job Classification:

Investment Management - Investments

Prudential’s Group Insurance (GI) Customer Relationship Management team is seeking an experienced National Account Director specializing in supporting the account management teams that manage our block of AbsenceOne customers. Our AbsenceOne offering is part of our partnership with Sedgwick caring for front-end disability services including STD, Absence, Statutory Plans and ADA for our customers over 10,000 lives.
Reporting to the Vice President, Customer Relationship Management (CRM) , the incumbent is accountable to lead Account Management professionals who service our AbsenceOne customers and work hand in hand with our Product team (who has oversight for our Sedgwick relationship) along with the Sedgwick leadership team, working in a liaison capacity between CRM, Product and Sedgwick.

Responsibilities:

• Accountable for the service execution of our AbsenceOne customers.
• Responsible for managing a team of 6 of 8 in service delivery
• Attract and retain top talent, providing direct coaching and development of Account Managers who support our AbsenceOne block.
• Work directly with the AbsenceOne operations lead (periodically onsite) to ensure consistency of service delivery, issue resolution, and program specific changes and enhancements are implemented timely and accurately.
• Achieve and reinforce AbsenceOne financial goals/metrics as well as NPS measurements working collaboratively with RVPs, Product Team and Sedgwick leadership. Through monitoring client specific performance, identify potential systemic issues that require Product engagement to develop appropriate solutions.
• Support our new business Sales Executives in maintaining key customer references as part of our AbsenceOne block and helping support new business activity.
• Develop and maintain a strong working relationship with internal business partners, sales reps, third party administrators to facilitate high quality service support, customer satisfaction, persistency and profitability.
• Assist RVPS with annual business planning, projections and expansion of the AbsenceOne relationship.
• Develop successful relationships with AbsenceOne customers and producers to maintain and expand our inforce AbsenceOne block.
• Provide fresh ideas and perspectives that continue to enhance the service structure and support system of our AbsenceOne block.
• Work to develop and enhance reporting and data analytics around our AbsenceOne block.
• Active participation and engagement in strategic projects and initiatives.

Req. External Qualifications
• Bachelor’s degree required or equivalent experience.
• 5-10 years insurance experience
• Regional leadership experience preferred.
• Experience working with Sedgwick preferred
• Strong operational mindset coupled with analytical skills to solve customer service requests
• Excellent communication and presentation skills.
• Active Group Life and Health Insurance license or obtained within 30 days of hire.
• Minimum of 15%-20% travel

What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $152,500.00 to $206,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.