Director of Client Experience - Government Prepaid

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Job Title

Director of Client Experience - Government Prepaid

What does a successful Director of Client Experience, Prepaid do at Fiserv? 

As a Director of Client Experience for the Money Network prepaid business at Fiserv, you will form deep and long-lasting relationships with our clients in the Federal Government Agency space by helping them execute on their projects and then ensuring they have what they need to make them and Fiserv, successful over the long term. As a strategic advisor to our clients, you will help them maximize the value of our solutions and navigate the complexities of financial services. Your expertise and proactive approach will drive client satisfaction and loyalty, reinforcing Fiserv's position as a trusted partner.

What you will do:

• Manage client relationships to ensure satisfaction and retention.

• Work with the client to ensure plans are executed; proactively diving in to lead or assist where needed.

• Resolve client inquiries and issues promptly, coordinating with internal teams for efficient solutions.

• Conduct regular client review meetings to assess satisfaction and identify opportunities for improvement.

• Identify and pursue additional opportunities to grow the reach of Money Network solutions for the client.

• Grow and maintain a, ‘trusted advisor’ relationship with the Client.

• Report on client service metrics and trends to management, providing insights and recommendations and raising ideas for improving the Money Network solutions.

What you will need to have:

• Bachelor’s degree or equivalent combination of education, work, and/or military experience.

• 8+ years of experience in client service or account management.

• 5+ years of experience in the credit/debit card industry.

What would be great to have:

• Experience in the prepaid industry.

• Strong background working with Federal Government Agencies.

• Demonstrates the ability to read and comprehend contracts, ensuring a clear understanding of contracted services and service levels to facilitate effective execution and adherence.

#LI-PN1

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$127,500.00 - $204,000.00

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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