Director, Client Engagement, CA Market, DentaQuest

How you will contribute:  

• Develop and manage client strategies with senior leaders to develop new business and retain current clients/providers.

• Collaborate as a management team in the NY/NJ market working and strategizing with other Directors in the market.

• Create strategy recommendations to address business environment and legislative changes at the state and federal level applied to our existing business

• Plan for market growth in both Government and Commercial lines of business.

• Lead implementation of market sales and retention strategies.

• Develop relationships with clients to maximize growth and retention in each business segment.

• Lead and support retention and sales strategies with existing accounts via client service team.

• As a member of the leadership team, align management of DQ to ensure that short term financial and long term corporate objectives are achieved, including revenue and membership targets.

• Strong understanding of Quality initiatives (HEDIS/QARR) as they relate to Dental, and a proven record of success in developing strategies to improve client scores.

• Support new business sales team participating in new client presentations, supporting rate and program development and negotiating contracts

• Develop and engage team to innovate including but not limited to coaching, training, performance management and mentorship.

• As needed, in collaboration with Senior Leadership, develop and execute plan for compliance with government relations

• Lead new business efforts within assigned markets for clients

• Support and enhance the development of all reporting employees by providing appropriate training, coaching and evaluation consistent with our culture and the assigned functions

• Assist in budget and business planning activities; operate within this budget, providing variance reports as requested.

• In collaboration with the originating departments and leadership support, effectively employ and enforce field underwriting and administrative guidelines.

• Develop and maintain strong working relationships with all key accounts at a senior management level.

• Develop and maintain strong working relationships with internal DentaQuest departments.

• Assume a leadership role in creating a culture of consistent improvement that leads to Performance Excellence.

• Drive our position as the oral health leader with person centered health.

• Embrace and integrate our values into everyday work.

• 25% Travel

• Other duties as needed or required.

What you will bring with you:    

Required:

• Bachelor’s degree in related field or equivalent experience in healthcare management required.  Excellent planning, organizing, strategic thinking and business judgment skills.

• Strong ability to build and develop client, broker and consultant relationships.

• Strong ability to work through and with a large internal structure and organization towards issue resolution.

• A demonstrated ability to lead people and get results through others.

• Problem analysis and resolution abilities at a strategic and functional level.

• Excellent verbal and written communication skills.

• A strong understanding of the government, commercial and marketplace products

• Working knowledge of provider network management preferred.

• Knowledge of group benefits and underwriting required.

• Attends additional training as requested/deemed necessary

Preferred:

• Masters’ degree in related field of study preferred. 

PHYSICAL DEMANDS:

• Incumbent must be able to communicate effectively.  

• Requires overall light physical effort (up to 25lbs.)

• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).

• Ability to travel or move about within and outside serviced facilities required.             

• Incumbent works primarily in either a private or shared office environment.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.  

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!  

Life is brighter when you work at Sun Life  

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more  

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account   

• A flexible work environment with a friendly, caring, collaborative and inclusive culture   

• Great Place to Work® Certified in Canada and the U.S.   

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Salary Range: $129,800 - $194,700
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.