Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family, and we are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how veterinarians and pet parents care for their pets. We are on a multi-year journey to build a set of new pet parent and veterinarian facing services that make it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is hiring a Director, Category Management & Vet Success to join our growing and fast-paced Healthcare Services team. We have a unique opportunity to change the way Chewy partners with veterinarians to provide a WOW pet parent experience, and we are looking for an inspirational leader and builder who can build the strategy for and deliver results against Chewy's clinic engagement model. Working closely with Chewy Health leadership, this leader will be responsible for defining and refining the business models and go-to-market strategies for our vet-facing healthcare services portfolio, defining and managing pricing strategies for our services, identifying new growth opportunities for the business and translating them into actionable operating plans, and managing the P&L for the business. Additionally, this leader will own developing strategies and capabilities to enable vet partnerships & engagement at scale, and working closely with technology and operations partners to continuously drive innovation for the organization.
What You'll Do:
- Own the P&L for our vet-facing B2B services and manage the key inputs to the business to ensure we are delivering on our plans.
- Develop and implement strategies and tactics for building the user base of our veterinarian facing (B2B) services, including the targeting, sales & onboarding, and pricing strategies for large, multi-clinic groups down to independently owned and operated clinics
- Develop short term and long term goals of the B2B Healthcare services
- Lead & develop new services and offerings to drive increased value to both veterinarians and Chewy
- Partner with Product and Tech leaders to develop a vision and roadmap for tools and automation to scale sales and support capabilities in the organization
- Work in conjunction with Chewy Health leadership to engage and negotiate high stakes opportunities across complex partnerships and key accounts, such as: Veterinary Corporate Groups, Buying Groups, Veterinarian Service Providers, manufacturers, etc.
- Lead, develop and eventually expand a large team encompassing strategic account management, clinic engagement and category management
- Collaborate with cross-functional partners across businesses to implement and execute these strategies effectively.
What You'll Need:
- 12+ years in technology services/SaaS, eCommerce marketplace or related industries (B2B or B2C) with experience in, but not limited to: sales/account management, product management, category management, business development, financial analysis and marketing.
- 10+ years of leadership experience
- Having been the sole P&L owner of an important business and/or big product unit
- Experienced with owning and growing large-size and complex businesses at high growth rate
- Demonstrated ability to launch and rapidly scale new business ventures
- Demonstrated success in managing full-lifecycle, complex sales with large organizations
- Broad knowledge of sales/CRM technologies and best practices (Salesforce, etc.)
- Ability to synthesize large quantities of and complex data into usable/actionable information
- Track record of taking ownership and driving results in a data-driven, fast-paced environment
- Experience with financial analysis and modeling
- Entrepreneurial mindset
- Position requires some travel
Bonus:
- History of selling into or partnering with large and small veterinary OR medical practices in the US
- Experience with launching new technology products/services to veterinary clinics OR medical practices
- Strong understanding of the overall pet care industry and recent trends
- In depth experience and understanding of the veterinary profession in the US
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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