Director of Business Transformation - Europe

Job Title: Director of Business Transformation Europe

Location: Europe

Reports To: Vice President & General Manager PEST - EMEA

Job Summary: 

We are seeking a dynamic and experienced Director of Business Transformation to lead our transformation initiatives across Europe. This role will focus on Service Excellence, back-office redesign, retention of customer projects, and sales excellence projects. The ideal candidate will have a proven track record in driving large-scale transformation projects, exceptional leadership skills, change management, process redesign and an ability to influence resource owners.

Key Responsibilities but not limited to:

Service Excellence:

• Develop and implement strategies to enhance service delivery and customer satisfaction through Total Value Delivered.

• Monitor and analyse service performance metrics to identify areas for improvement and create a plan to implement the suggested changes.

• Lead initiatives to streamline service processes and improve efficiency.

Back Office Redesign:

• Oversee the redesign of back-office functions to optimize operations and reduce costs.

• Collaborate with cross-functional teams to ensure seamless integration of new processes.

• Implement technology solutions to enhance back-office productivity and accuracy.

• Identify duplication of process and reduce.

Retention of Customer Projects:

• Develop and execute strategies to retain existing customer.

• Work closely with account management teams to understand customer needs and deliver tailored solutions.

• Monitor project performance and implement corrective actions as needed.

• Use data to predict “at risk” customers and retain before they leave.

Sales Excellence Projects:

• Lead initiatives to improve sales processes and drive revenue growth.

• Develop and implement sales training programs to enhance team capabilities.

• Analyse sales data to identify trends and opportunities for improvement.

Qualifications:

• Bachelor’s degree in business administration, Management, or a related field; MBA preferred.

• 10+ years of experience in business transformation, with a focus on service excellence, back-office operations, and sales.

• Proven track record of leading large-scale transformation projects in a multinational environment.

• Strong leadership and team management skills.

• Excellent analytical and problem-solving abilities.

• Exceptional communication and interpersonal skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Ability to drive change through influence.

Key Competencies:

• Strategic Thinking

• Change Management

• Project Management

• Customer Focus

• Results Orientation

• Collaboration and Teamwork

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible working arrangements

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.