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Serve as the critical bridge between Excess Casualty, Operations, and Technology to ensure the successful delivery, quality, and ongoing performance of the ESCAPE platform. This role combines Business Analysis, Quality Assurance, Production Support, and API Integration oversight to drive a seamless digital underwriting experience, improve operational efficiency, and enable scalable growth.
Key Accountabilities/Deliverables:
Partner with underwriting, distribution, operations, and DuckCreek to gather, define, and document business requirements for the ESCAPE Platform.
Translate complex underwriting workflow, appetite rules, and referral logic into clear functional specifications.
Support prioritization of enhancements that improve underwriting efficiency, broker experience, and submission quality.
Lead user acceptance testing in partnership with underwriting and operations teams.
Partner with IT to ensure defects are clearly documented, prioritized, and resolved prior to release.
Monitor post-release performance and ensure issues are quickly identified and remediated.
Act as a first line of business-side support for ESCAPE production issues, including login problems, missing data, and workflow failures.
Triage and prioritize issues impacting underwriting productivity or broker experience.
Analyze user feedback, live chat trends, and operational metrics to inform enhancements.
Coordinate with IT, Portal Support, Broker Services, and DuckCreek to resolve incidents efficiently.
Serve as the business liaison for ESCAPE API integrations with wholesale brokers.
Support onboarding of distribution partners to API-enabled workflows, ensuring ease of adoption and data quality.
Technical Knowledge and Understanding:
Strong understanding of commercial insurance workflows, particularly excess casualty.
Familiarity with policy administration systems
Knowledge of API concepts (REST, JSON, data mapping, and integration patterns)
Experience with Quality Assurance methodologies
Understanding of rules engines, rating logic, and underwriting decision workflows
Awareness of UX/UI considerations and their impact on broker adoption and efficiency
Experience:
10+ years experience in business analysis, QA, or systems roles within commercial insurance
Demonstrated experience supporting digital platforms or broker portals
Strong understanding of underwriting processes, preferably in excess casualty and/or specialty lines
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
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What We Do
Core Specialty, through its subsidiary insurers, offers a diversified range of property, casualty, and marine insurance products for small to mid-sized businesses. We have the capital to take on risk, the underwriting talent in place, decisive leadership team, infrastructure, and a proven track record of making things happen – fast! When you’re ready to solve your toughest insurance needs, we’re ready to get it done for you. We free customers up to focus on their business by taking the load of complicated specialty insurance off their hands. We break down the walls of bureaucracy to provide optimal underwriting solutions for brokers. We’re ready, equipped, and motivated to get the job done, efficiently and professionally, by empowering experts with what they need to move quickly on behalf of customers and their brokers. Our specialty focus is the essential part of our identity. It is at our core
