Director of Business Operations
Who is Credible?
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.
We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.
We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.
About the Role:
Credible is seeking a highly analytical and motivated candidate for a Director of Business Operations position to lead day-to-day revenue initiatives – a combination of strategic, tactical, and execution-oriented – reporting directly to the Chief Revenue Officer (CRO). The Director of Business Operations will serve as a thought partner to the CRO and help the business scale through our next stage of growth.
As the Director of Business Operations, your primary role will be working alongside the CRO. You will be expected to lead the prioritization of needle-moving initiatives across product verticals and then see through their systematic execution. In partnership with the CRO, you will help develop strategic plans and help define business objectives across the organization. You will be expected to be both detailed-oriented in understanding the financial performance of the product verticals as well as an idea-generator who is excited to take on responsibility and accountability for leading key projects and seeing them come to fruition.
This is a great opportunity to join a fast-paced and rapidly growing company, drive meaningful projects, and work with and learn from a senior leader in the organization. Future pathways for this role may include evolving into a General Manager of a business line or leadership at a functional level.
Responsibilities
- Act as a Swiss army knife and force multiplier, helping the CRO execute the Company’s priorities on any given day or week while working on medium-term special projects and initiatives
- Manage multiple projects at once that are cross-functional or entirely novel and drive those projects to completion without fail
- Be across the detail of the performance (i.e. aggregate and unit economics) for each Squad/product vertical.
- Build decks in Google Slides or PowerPoint on a large scope of topics along with other high-value collateral
- Draft memos and emails on complex topics for different audiences, both internal and external, while executing those underlying initiatives
- Support the CRO in communicating overall business strategy and goals to each Squad, while helping set these goals at the beginning of every quarter, and then ensure their timely execution at an elite level
- Organize and coordinate cross-functional team projects, helping prioritize resources and bandwidth constantly
- Collaborate with the CRO and leadership team on strategic priorities e.g. budgets, Company OKR creation and alignment, and additional one-off strategic/operational projects
- Keep the CRO accountable for his commitments, while helping keep reports accountable to their key deliverables and results
- Prepare various monthly and quarterly reporting submissions for Leadership and the Board of Directors
About you:
- You can work effectively at all levels of an organization and build strong relationships with team members, managers, and senior executives to drive the successful completion of the work
- You are organized and systematic in your approach to managing multiple deliverables, and relentless in getting over the finish line
- You are a PowerPoint superstar and elite in your Excel and data-handling skills
- You are comfortable and thrive by being put in new situations and doing work that ranges from ‘in the weeds’ to high-level strategy
- You are a clear and articulate communicator and able to process and distill information; your oral and written communication is excellent and considered to be both concise and structured
- You are comfortable with change and ambiguity and thrive in a dynamic environment
- You are a critical thinker who invests the time to understand the full complexity of a problem and adopt a structured approach in how you tackle it
- You love being challenged and learning beyond your job “title”
- You are a self-starter who thrives in fast-paced, hyper-growth environments
Experience & Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years experience in investment banking, corporate finance, strategy consulting, or other quant/data-driven related fields
- Previous operating company experience is useful but not required
- Excellent verbal, written, and interpersonal skills, including developing and giving compelling presentations and running efficient and productive meetings
- Elite PowerPoint and data/financial modeling (i.e. Excel) skills
- Proven experience driving business insights and executing initiatives in a collaborative, cross-functional environment
- Have the ability to drive initiatives with minimal structure and be influential within the organization to garner internal support for initiatives
- Experience in a fast-paced, high-growth environment
Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington
Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
View more details about Credible Benefits
California, New York City, and Westchester County, NY Pay Range:
$180,000—$216,000 USD
Colorado and Washington Pay Range:
$150,000—$180,000 USD
Why work at Credible?
We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.
We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.