About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe Director, Operations Excellence oversees the building, driving, and execution of program operations and continuous improvement to drive operation capabilities, tools, quality, automation, and efficiency. This role will own the execution and management of projects all operations functions and will be responsible for building the synergies between the different lines of business within operations. This role works closely with other cross-functional teams to drive business performance, sits on the leadership team of operations, and is a key contributor to the organization’s performance.
Responsibilities
Leads the shared services strategy and execution for the different lines of business supported by operations. This segment of the role is focused on transformation, processes, systems to enable greater value delivery and improved executional efficiency at AbbVie.
- Partners with other operations directors and AbbVie stakeholders to develop and deliver operations strategy and drive sustainable value while mitigating risks.
- Leads the development of the strategic roadmap for systems and insights transformation in collaboration with the extended leadership team, and internal AbbVie stakeholders.
- Acts as process Subject Matter Expert and liaison between business and support functions to execute operational strategies.
- Manages all internal and external stakeholders' data and insight requests.
- Looks for opportunities to leverage system and processes among the different business units and is responsible for creating strategy and executing strategy for implementing synergies.
- Champions and sustains a robust continuous improvement infrastructure allowing near real time program improvements with cross functional collaboration so learnings are shared across the portfolio.
- Leads and drives execution of overall operations initiatives, coordinating project prioritization and resource allocation.
- Bachelor’s degree in health sciences, business technology, general business administration. MBA or equivalent experience preferred.
- 15+ years in customer service, call center, access and reimbursement HUB management or related field.
- Demonstrated success in leading large teams and working with various stakeholders to achieve mutual goals.
- Agile and flexible with regards to changing priorities and business needs.
- Experience working in a complex and matrix environment.
- Deep understanding of data governance programs and policies.
- Strong people management skills and communication skills, both oral and written.
- Strategic thinker; able to influence without formal authority.
- Anticipates risks and provides mitigation options.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree in health sciences, business technology, or business administration
- MBA or equivalent experience
- 15+ years in customer service, call center, access and reimbursement HUB management or related field
- Demonstrated success leading large teams and working with various stakeholders
- Experience working in a complex, matrixed environment
- Deep understanding of data governance programs and policies
- Strong people management skills and excellent oral and written communication
- Strategic thinker able to influence without formal authority
- Agile and flexible with changing priorities and business needs
- Ability to anticipate risks and provide mitigation options
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — 401(k) contributions include a dollar-for-dollar match up to 6% plus an additional annual company contribution tied to age and service. Company-paid life insurance and other financial protections further strengthen long-term security.
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Parental & Family Support — Paid leave programs include up to 12 weeks at 100% for parental leave and separate paid caregiver leave, with eligibility after six months where noted. Adoption and surrogacy reimbursements and family-building resources add further support.
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Healthcare Strength — Health coverage begins on day one with medical, dental, vision, mental health, and prescription benefits, and preventive care covered at 100%. Options such as HSAs/FSAs and coverage for spouses/domestic partners and children up to age 26 broaden accessibility.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
