Director, Business Operation (Coupang Play)

Position Overview:

We are looking for a strategic, analytical, and results-oriented leader to head the Finance, Strategy, and Operations function for Coupang Play and other new business initiative. This role involves close collaboration with business executives across various departments to foster growth, enhance profitability, and achieve operational excellence.

Key Responsibilities:

• Manage the comprehensive financial planning and analysis (FP&A) process for Coupang Play and a new business unit.
• Implement a weekly execution framework, aligning financial objectives with strategic initiatives and ensuring accountability across all functions.
• Develop and oversee annual budgets, long-term forecasts, and business cases for significant investments.
• Provide strategic financial guidance for new business initiatives, including AVOD, Sports Pass, and live content offerings.
• Construct and refine financial models to facilitate business-level P&L analysis.
• Present financial insights and strategic recommendations to senior leadership and key stakeholders.
• Identify and lead initiatives to improve cost efficiency, monetization, and operational scalability through data and automation.
• Collaborate with cross-functional leaders (Product, Engineering, Content, Legal, Marketing) to evaluate new opportunities and monitor performance.
• Perform ad hoc financial analysis to assist senior leadership in evaluating strategic decisions, investment opportunities, and operational trade-offs.

Qualifications:

• 10+ years of experience in strategic finance, FP&A, strategy consulting, or investment banking, preferably within digital content or technology sectors.
• Demonstrated success in driving financial strategy within a fast-paced, cross-functional environment.
• Strong analytical and financial modeling skills, including advanced MS Excel proficiency, with the ability to translate complex data into actionable insights.
• Experience in supporting executive-level decision-making and presenting to senior stakeholders.
• Experience working in or with OTT, AVOD, or digital media businesses is a plus.
• Familiarity with AI/ML-driven business or operational initiatives is a plus.
• Fluency in both Korean and English is preferred but not mandatory.

Recruitment Process and Others 

Recruitment Process  

• Application Review - Virtual Onsite Interview – Offer  

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  

https://privacy.coupang.com/en/land/jobs/  

Document Return Policy  

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.