Director, Business Management, CEO Office

Position Responsibilities:

• Lead productivity tracking and operational efficiency efforts across regions.
• Partner with Finance to ensure accurate attribution of expenses by market and channel.
• Recommend and implement initiatives to optimize cost structures and resource utilization.
• Prepare reports and dashboards to measure productivity and business performance.
• Additional responsibilities include:
  • Performance Management: Setting performance benchmarks, analyzing data, and implementing strategies to enhance employee performance and productivity. This is specifically related to sales channel, partners productivity, markets, and other metrics to be defined, but associated with our Distribution organization across Retail, Institutional and Retirement
  • Productivity Improvement: Identifying and implementing initiatives to streamline processes, eliminate inefficiencies, and boost overall output.
  • Cost Optimization: Analyzing expenses, identifying areas for cost reduction, and implementing strategies to minimize spending without compromising quality or effectiveness.
  • Goal Alignment: Ensuring that individual, team, and organizational goals are aligned with strategic objectives, fostering a sense of purpose and accountability. Partner with business channel units to review the components and compensation plans that are associated with sales performance, for consistency
  • Data Analysis and Reporting: Tracking key metrics and KPIs, analyzing data to identify areas for improvement, and reporting on progress and impact.
  • Collaboration and Leadership: Collaborating with various departments, including HR, finance, and operations, to drive productivity and cost management initiatives.
  • Innovation, Tools and Technology: constantly assess ways to automate and use Gen AI to improve sales productivity and processes suggesting to responsible units’ alternative ways to achieve better results.

Required Qualifications:

• Minimum of 10 years of professional experience in financial services, consulting, or corporate strategy
• Strategic thinking and problem-solving.
• Being results-orientated with a focus on measurable outcomes.
• Strong decision-making, organizational, analytical, and communication skills
• Experienced with change management, productivity methodologies (scrum, agile, six sigma, lean, etc)
• Ability to inspire and motivate teams to achieve high performance.
• Can resolve conflict across markets and different units
• Experience working in Asia; exposure to asset or wealth management is preferred
• Bachelor's degree required; MBA or other advanced degree preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].