Director, Business Insights (Claims)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Purpose and Goals

• Provide strategic leadership and oversight for the analytics enablement team, ensuring the effective integration and support of data engineering, data management, automation, and related functions.
• Foster a collaborative and high-performance team environment, focusing on professional development, skill growth, and efficient team operations.
• Enhance processes related to data intake, governance, prioritization, and project management to support the broader analytics strategy and drive operational excellence.
• Ensure the primary output of the team is high-quality, actionable data  and visualizations that support strategic decision-making.

Responsibilities

• Manage and mentor the analytics enablement team, including roles in data engineering, data management, and project management.
• Develop and implement strategies for data governance, automation, and integration to streamline analytics processes and improve efficiency.
• Collaborate with other departments to ensure alignment and support for data-related initiatives and projects.
• Lead efforts to optimize data intake, governance, prioritization, and project management processes.
• Oversee the use and development of tools and technologies related to Python, SQL, Tableau, Snowflake.
• Direct the creation of data visualizations that effectively communicate insights and support business objectives.

Skills

• Proven ability to lead and develop a diverse team, with a focus on mentoring and performance management.
• Experience with data engineering, management practices, and data integration.
• Knowledge of automation processes and tools.
• Proficiency in Python, SQL, Tableau, Snowflake.
• Required experience working with claims data, including understanding claim processes and data requirements.
• Strong project management skills, with experience in overseeing complex data-related projects.
• Expertise in data governance, process optimization, and prioritization.

Experience

• 10+ years of experience in analytics, data engineering, or a related field, with a strong background in managing and developing teams.
• Leadership experience at a Director level, particularly in analytics or data management roles.
• Experience with relevant technologies such as Tableau, Snowflake, Python, SQL, and a proven track record in process improvement, project management, and data visualization.
• Required experience with claims data.

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off, Holidays and more.

(Internal Use Only) Compensation Grade: H4

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you!
As a Director, Business Insights, you’ll lead a team responsible for extracting and manipulating internal and external data through R/SAS/SQL/Python, performing diagnostic and inferential analysis, investigating complex business concerns using data, technical techniques, analysis or visualization techniques, and communicating key findings to business partners. Your focus will be for your team to maximize and effectively communicate insight gained from internal and external data to ensure that business executives are making decisions in an optimally informed way. And we’ll count on you to establish, grow, and evolve relationships with the business to maximize effectiveness.

Job Description

Key Responsibilities:

• Builds and maintains relationships and serves as a trusted business advisor to business executives, clients, internal risk partners and others. Creates partnerships across the company to ensure methodologies and assumptions used are aligned with corporate practices.

• Leads team performing data analysis and modeling on extracted data sets to craft, package and communicate actional insights and recommendations to business partners and executives.

• Directs team responsible for crafting, packaging and communicating internal/external insights to business partners.  Ensures that insights are positioned to be action oriented.

• Plans and advises team regarding work which may span more than one project or focus area. Owns the development of the scope, risk/control matrix, project timelines and assignments.

• Drives the development of strategies for the business unit. Influences business executives to understand. Directs the team to align and deliver analysis that supports business objectives and priorities. 

• Leads team in building business intelligence through tools such as R, Python, SAS, SQL, Tableau, etc.

• May lead training on report preparation and data base access.

• Leads training on analysis, problem solving, and statistical inferencing.

• Leads a portfolio of special projects for both team members and members from other departments.

• Contributes to the continuous improvement of department processes through ongoing initiatives. 

• Leverages statistical inferencing when conducting analysis. Communicates significance in findings when working with business partners.

• Manages associates, including performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

• Serves as a subject matter expert for business executives in the intake and prioritization of data reporting and advanced  analysis work.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Associate Vice President and leads team of Business Insight professionals.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information, business, mathematics or related field with post-graduate studies preferred.

Experience: Typically, 10 or more years of experience in data extraction, data manipulation, prescriptive analysis, and data visualization. Experience with advanced statistical techniques such as predictive analytics.  Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to build understandable and relevant measures. Leadership experience required. Professional experience in insurance, financial services or a related industry preferred.

Knowledge, Abilities and Skills:

Ability to lead various financial and operational analysis projects. Advanced knowledge of business policies and procedures, customer service concepts and practices. Demonstrated understanding of and working knowledge to build and maintain ad hoc and standard analyses, including data visualization, predictive modeling and business intelligence tools. Ability to conduct extraction of data for functional and operational measurement. Strong communication skills for interactions with others. Ability to understand business processes and the data produced by them. Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions. Ability to work under tight time constraints. Capable of developing distinctive and understandable data visualizations.

Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values:  Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility:  Not eligible (Exempt)

Working Conditions:  Normal office environment. Occasional travel, nonstandard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 10/06/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Director, Business Insights : $121,000.00-$233,000.00

The expected starting salary range for Director, Business Insights : $131,000.00 - $197,000.00