Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Summary:
We are seeking a Director of Automation & Artificial Intelligence to lead and scale our Digital Enablement capabilities across GBS Shared Services. This role is critical in driving enterprise-wide automation and AI strategy, delivering innovative solutions that enhance productivity, efficiency, and business value across Finance, Customer Operations, and other core functions.
Building on strong foundations in both Automation and AI, this leader will unify and elevate capabilities across RPA, low-code platforms, and advanced AI (including Agentic, Generative AI and Machine Learning). You will lead a multi-layered organization of managers and technical experts, ensuring scalable delivery, strong governance, and measurable business impact.
Key Responsibilities:
Strategy & Leadership
- Define and execute the Automation & AI strategy aligned with GBS priorities, productivity initiatives and enterprise digital roadmap.
- Lead a global organization including automation and AI teams across 4 locations.
- Drive adoption of emerging technologies including Agentic & Generative AI, LLMs, and intelligent automation.
Portfolio & Delivery Ownership
- Own the end-to-end Automation & AI portfolio including pipeline, prioritization, and value realization.
- Oversee delivery lifecycle: opportunity identification, solution design, development, testing, deployment, and support.
- Ensure scalable delivery models across RPA, low-code/no-code, and Agentic AI/ML solutions.
- Manage lifecycle and continuous improvement of deployed solutions.
- Business Partnership & Value Creation
- Partner with GBS workstreams (R2R, P2P, O2C, Customer Care) to identify and deliver high-value use cases.
- Translate business challenges into automation and AI solutions with clear ROI and impact.
- Act as a bridge between technical teams and business stakeholders.
Governance & Operational Excellence
- Establish standards, governance, and best practices across automation and AI development.
- Ensure quality, performance, and reliability of solutions through strong testing and monitoring practices.
- Own Book of Work, resource planning, and delivery KPIs.
- Ensure compliance with enterprise data, security, and technology policies.
Innovation & Capability Building
- Drive continuous innovation by exploring and embracing new technologies and methodologies.
- Stay at the forefront of AI trends.
- Develop team capabilities across automation and AI disciplines.
- Foster a culture of continuous improvement, experimentation, and learning.
Minimum Requirements/Qualifications:
- Proven experience leading global teams in Automation, AI, or Digital Enablement domains.
- Strong expertise across automation technologies (RPA, low-code platforms) and AI/ML solutions.
- Experience delivering complex AI solutions to production.
- Demonstrated ability to define strategy and execute at scale in a matrix organization.
- Strong stakeholder management skills with ability to influence senior leadership.
- Solid understanding of business processes (Finance, Customer Operations preferred).
- Experience managing portfolios, budgets, and resource allocation.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional leadership and organizational development capabilities.
- Strong collaboration skills across global and cross-functional teams.
- Ability to translate complex technical topics into clear business narratives.
- Strategic mindset with strong execution discipline.
- Proven ability to build relationships across diverse stakeholder groups.
- Strong continuous improvement mindset (Lean).
Preferred Qualifications
- Experience in a GBS / Shared Services environment.
- Advanced degree in Computer Science, Data Science, AI, or related field.
- Experience scaling Generative AI capabilities in enterprise environments.
- Background in both automation and AI domains.
Skills Required
- Proven experience leading global teams in Automation, AI, or Digital Enablement domains
- Strong expertise across automation technologies (RPA, low-code platforms) and AI/ML solutions
- Experience delivering complex AI solutions to production
- Demonstrated ability to define strategy and execute at scale in a matrix organization
- Strong stakeholder management skills with ability to influence senior leadership
- Understanding of business processes (Finance, Customer Operations preferred)
- Experience managing portfolios, budgets, and resource allocation
- Strong analytical, problem-solving, and decision-making skills
- Exceptional leadership and organizational development capabilities
- Strong collaboration skills across global and cross-functional teams
- Ability to translate complex technical topics into clear business narratives
- Strategic mindset with strong execution discipline
- Proven ability to build relationships across diverse stakeholder groups
- Strong continuous improvement mindset (Lean)
- Experience in a GBS / Shared Services environment
- Advanced degree in Computer Science, Data Science, AI, or related field
- Experience scaling Generative AI capabilities in enterprise environments
- Background in both automation and AI domains
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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