Director of Audio Visual Technology

Description and Requirements
Role Value Proposition:
We are seeking a highly skilled and forward-thinking leader to serve as Director, Multimedia Services, reporting to the Assistant Vice President, Event Production and Multimedia Services. This role is accountable for enterprise ownership of multimedia technology platforms and operations, including conference rooms, collaboration spaces, digital signage, and custom environments across the global footprint.
The Director will lead a large, multi-disciplinary multimedia organization responsible for architecture, engineering, deployment, and operational support of AV and collaboration technologies. This includes platform ownership for Microsoft Teams Rooms, Cisco collaboration environments, AV-over-IP, control systems, and room automation. A core focus of this role is driving room monitoring, automation, and self-healing capabilities to improve stability, reduce incident volume, and modernize service delivery.
This leader will also play a critical role in managed service provider strategy, service design, and the transformation of support models-ensuring scalability, accountability, and a future-ready operating posture.
Key Responsibilities:
Leadership and Organization Management:

• Lead, mentor, and scale a large multimedia services organization spanning engineering, operations, and platform support.
• Build and sustain highly productive, agile teams with strong technical depth, clear ownership, and operational discipline.
• Establish clear accountability models, performance expectations, and career paths across internal teams and partners.

Multimedia Platform Ownership:

• Own the end-to-end lifecycle of enterprise multimedia platforms, including:
• Conference and collaboration rooms
• Microsoft Teams Rooms and Cisco Webex environments
• Digital signage and IPTV solutions
• Custom and high-impact collaboration spaces
• Define, standardize, and govern global multimedia architecture, standards, and design patterns.

Room Automation, Monitoring, and Self-Healing:

• Lead the design and deployment of room automation, proactive monitoring, and self-healing architectures.
• Reduce manual room checks, improve platform uptime, and shift operations from reactive support to predictive, data-driven service models.
• Establish a single-pane-of-glass view of room health, system performance, and operational insights.

Operations and Service Excellence:

• Own operational performance for multimedia environments, including incident, problem, and change management.
• Drive operational maturity through runbooks, escalation models, root-cause analysis, and KPI-driven decision making.
• Partner with ITSM and End User Technology teams to align multimedia services with enterprise support frameworks.

Managed Service Provider & Service Design Leadership:

• Lead and govern large, global managed service providers, ensuring clear scope ownership, performance accountability, and full system access.
• Architect and evolve service design models that balance cost, quality, scalability, and user experience.
• Drive vendor strategy, contract optimization, and continuous service improvement.

Technology Architecture, and Innovation:

• Guide the evolution of multimedia architecture, including AV-over-IP, software-defined audio, control systems, and collaboration platforms.
• Partner with Enterprise Architecture, Facilities, Real Estate, and Security teams to deliver integrated, secure solutions.
• Evaluate and deploy advanced multimedia technologies, including large video walls, advanced signal routing, and high-end production platforms where required.

Stakeholder Partnership:

• Serve as a trusted technology leader to business and technology stakeholders.
• Translate complex technical strategy into clear roadmaps, operational plans, and measurable outcomes.

Essential Business Experience and Technical Skills:
Required:

• 8+ years of experience in enterprise technology environments, with progressive responsibility across engineering, operations, or platform ownership.
• 3-4 years of experience in multimedia, audio-visual, collaboration, or workplace technology environments.
• Proven experience leading complex teams and building high-performing, agile organizations.
• Deep expertise in enterprise multimedia and collaboration platforms, including:
• Microsoft Teams Rooms and Cisco Webex environments
• AV control systems (e.g., Crestron)
• DSP platforms (e.g., Biamp)
• Digital signage and large-scale video systems
• Demonstrated success designing and deploying room monitoring, automation, and self-healing solutions.
• Strong background in operations, service ownership, and platform standardization across a global footprint.
• Proven ability to lead and govern managed service providers, including contract oversight and operational accountability.
• Excellent executive-level communication skills with the ability to translate complex technical strategy into clear, actionable outcomes.

Preferred:

• Bachelor's degree in Information Technology, Engineering, Media Technology, or a related field, or equivalent professional experience.
• Industry certifications such as:
• CTS (Certified Technology Specialist)
• CCNA Collaboration
• SAFe / Agile certifications (e.g., SAFe Agilist, SAFe Program Consultant, or equivalent)
• Experience deploying advanced multimedia technologies such as vMix, VizRT, Analog Way, and large video wall systems.
• Experience with AV-over-IP, software-defined audio, and large-scale collaboration platform migrations.
• Familiarity with ITIL practices, service management platforms, and operational analytics.
• Prior experience driving service design and operating model transformation in enterprise environments.
• Experience partnering closely with Facilities, Real Estate, and Security organizations on space design and technology integration.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $150,000 - $200,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$150,000 - $200,000
#BI-Hybrid