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Team Overview
This role sits within the Capability Development team within Continous Improvement Services and is responsible for driving and enabling key transformative capabilities across Global Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
As Director – Head of Applied AI Capability Development, you will be responsible for building, scaling, driving adoption, and governing the organization’s strategic Applied AI capabilities to support enterprise transformation. This includes managing tools, skills, training, methods, standards, best practices, and governance frameworks, while enabling reusable self-service capabilities and integrating partner ecosystems.
The role emphasizes thought leadership, innovation, delivery enablement, and close collaboration with the Design & Solution Delivery team to ensure AI capabilities are effectively deployed, evolved, and adopted across the enterprise. You will play a key role in developing innovative integrations and deployment patterns, and conduct prototyping and sandboxing (i.e., “learn fast, learn cheap”) to ensure capability maturity and performance. You will be focused on advancing the organization’s applied AI maturity and will be responsible for identifying high-impact AI opportunities, building internal capabilities, and fostering a culture of responsible innovation. You will guide the organization in leveraging AI to solve complex business challenges, improve decision-making, and unlock new sources of value.
You will collaborate with other Capability leaders and with senior stakeholders across Global Operations, Global Technology, Data Science & Analytics, and Solutions teams to develop and implement scalable integrated solutions that deliver measurable business value. Given the strategic priority of Applied AI, this role will also provide help shape the future of intelligent transformation.
Required Knowledge And Experiences
- 15+ years’ experience in business transformation, with AI/ML capabilities and automation.
- Bachelor’s degree in computer engineering or a related field.
- Strong background in capability building, organizational development, or enterprise transformation.
- Experience in managing tools, training, and governance frameworks.
- Proven ability to manage complex ecosystems and partner networks.
- Strategic mindset with operational execution capability.
- Demonstrated ability to build scalable, reusable, and self-service capabilities that accelerate delivery.
- Exceptional communication skills to serve as the evangelist-in-chief for new capabilities.
- Strong collaboration and stakeholder engagement skills across design, delivery, and operations.
- Experience in building and scaling capability ecosystems at an enterprise level is highly desirable.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Director, Business Operations
Skills Required
- 15+ years of experience in business transformation involving AI/ML capabilities and automation
- Bachelor’s degree in computer engineering or a related field
- Strong background in capability building, organizational development, or enterprise transformation
- Experience managing tools, training, and governance frameworks
- Proven ability to manage complex ecosystems and partner networks
- Strategic mindset with operational execution capability
- Demonstrated ability to build scalable, reusable, and self-service capabilities
- Exceptional communication skills for evangelizing new capabilities
- Strong collaboration and stakeholder engagement skills across design, delivery, and operations
- Experience building and scaling enterprise-level capability ecosystems
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
