The Role
Lead operational performance and optimization of laboratory, imaging, and infusion ancillary services. Partner with clinical and operational leaders to improve access, throughput, quality, compliance, and patient experience across multi-site ambulatory settings. Oversee CLIA/ACR compliance, performance metrics, and continuous improvement initiatives.
Summary Generated by Built In
The Director, Ancillary Services is responsible for leading the operational performance of laboratory services (centralized, phlebotomy, and point-of-care), imaging services, and infusion services and ensuring alignment with clinical care delivery needs. This role focuses on optimizing access, efficiency, and service quality across supporting clinical functions.
The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.
Primary Job Responsibilities:
Ancillary Services Leadership
Required
The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.
Primary Job Responsibilities:
Ancillary Services Leadership
- Leads operational performance of ancillary service lines
- Establishes expectations for access, service quality, and efficiency
- Ensures alignment with clinical care delivery needs
- Identifies opportunities to improve access, throughput, and utilization
- Leads initiatives to enhance efficiency and patient flow
- Ensures services support timely and effective patient care
- Partners with clinical and operational leaders to align ancillary services with care delivery needs
- Supports coordination between service lines and patient care teams
- Ensures services meet organizational and patient expectations
- Monitors performance metrics related to service delivery and operational efficiency
- Identifies opportunities for improvement and drives operational enhancements
- Supports alignment with broader organizational priorities
- Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs
- Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met
- Partners with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations
- Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization
- Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)
- Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations
- Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput
- Partners with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld
- Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services
Required
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
- Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines
- Experience managing departmental operations, workflows, and performance metrics
- Demonstrated ability to improve efficiency, access, and service delivery
- Master’s degree (MHA, MBA, or related field)
- Experience in ancillary services (e.g., laboratory services, imaging, or infusion)
- Experience in a multi-site or ambulatory healthcare setting
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.
Skills Required
- Bachelor's degree in Healthcare Administration, Business Administration, or related field
- Minimum of 5-8 years progressive experience in healthcare operations (ancillary/support service lines preferred)
- Experience managing departmental operations, workflows, and performance metrics
- Demonstrated ability to improve efficiency, access, and service delivery
- Knowledge of CLIA compliance, quality controls, and applicable imaging accreditation (e.g., ACR)
- Ability to lift and support 35 pounds; perform physical duties (walking, standing, lifting, bending)
- Master's degree (MHA, MBA, or related)
- Experience in ancillary services (laboratory, imaging, or infusion)
- Experience in a multi-site or ambulatory healthcare setting
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The Company
What We Do
As an independent practice, the difference is personal. The physicians of Tryon Medical Partners joined forces because we share a core belief: the patient-doctor connection is the foundation for better health. This is the reason we are an independent practice. It allows us to remain true to our principles, while delivering better care rooted in stronger relationships. What are the benefits of choosing an independent practice? Value – We are able to practice medicine and conduct business nimbly and efficiently, with fewer layers of bureaucracy in our way – or our patients’. Transparency – As a leaner organization, we are in direct contact with our patients and partners. Keeping it personal means serving with integrity and accountability. Choice – In the changing world of healthcare, consolidation has become the new normal, and options are shrinking. We created an independent practice because we believe more choices should be available to everyone. Better health comes from having more than a healthcare provider. It takes a healthcare partner.
