The Role
Lead North America professional services delivery for AI Solutions: own portfolio P&L, delivery, value realization, renewals and escalations. Build and manage forward-deployed, AI-first delivery teams that automate repeating work, partner with Product/Marketing/Sales, and create services packaged from process and telemetry insights.
Summary Generated by Built In
About Skan AI
Skan AI is building the context engine for human and agentic execution — capturing how the world's largest enterprises actually run their most complex, mission-critical work, and grounding AI agents in trillions of real execution signals so automation is reliable, compliant and ready for production. Backed by leading investors including Dell Technologies Capital, we sit at the intersection of AI, process intelligence and enterprise work, and we're defining the agentic era for modern enterprises.
AI Solutions is our global post-sales and professional-services organization — the team that takes process intelligence and agentic AI out of pilots and into production, and owns customer outcomes end-to-end. We are AI-first by default: we spot repeating patterns and build agents to automate them, scaling the value we deliver with the book of business, not with headcount.
The role. Own the North America delivery portfolio end-to-end — the regional Director of Professional Services for AI Solutions. You take full accountability for delivery and value across our strategic and growth accounts, you are the first and last line of escalation, and you set a non-negotiable quality bar in a zero-escalation culture where the buck stops with you. You are product-first — services are how we make the product succeed — and you build a forward-deployed team that turns every deployment into product leverage. Above all you are AI-first: you make the team more efficient with agents and automation, scaling outcomes with the book of business, not just with people.
What you own
- Full ownership of the NA portfolio — delivery, value realization, utilization, profitability, and renewal / expansion support.
- End-to-end delivery across strategic and growth accounts on a repeatable engagement model; you open and close every onboarding milestone.
- The people — Lead and Solution Consultants and an embedded forward-deployed bench (Solution Architects and Forward-Deployed Engineers).
- An AI-first delivery org — agents and accelerators that automate repeating work and raise capacity per consultant, so the team scales with outcomes rather than headcount.
- A zero-escalation culture — final owner of escalations, issues and product-gap resolution; you partner directly with Product, Marketing and Sales.
- New services packages shaped to customer need, built on a process-, product- and data-telemetry-based assessment of how customers actually work.
What we look for
- 10+ years in professional services / delivery leadership at an enterprise software or top-tier consulting firm.
- Has owned a delivery P&L or large portfolio and carried CxO relationships through real transformation outcomes.
- Knows how to build and run an embedded, billable forward-deployed delivery model.
- AI-first and product-first — automates repeating delivery work with agents and scales value with the book, not the cost base.
- Background in process intelligence, workflow automation or data-intelligence platforms, applied with an AI-first mindset.
- Domain exposure across banking, financial services, insurance and healthcare is a strong plus.
- Hands-on operator who thrives in uncertainty and sets a quality bar that doesn't move.
Skills Required
- 10+ years in professional services or delivery leadership at an enterprise software company or top-tier consulting firm
- Experience owning a delivery P&L or large portfolio and managing CxO relationships through transformation outcomes
- Proven ability to build and run an embedded, billable forward-deployed delivery model
- AI-first and product-first mindset, automating repeating delivery work with agents and accelerators
- Background in process intelligence, workflow automation, or data-intelligence platforms
- Domain exposure across banking, financial services, insurance, or healthcare
- Hands-on operator who thrives in uncertainty and maintains a consistent high quality bar
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The Company
What We Do
Skan AI is an enterprise AI company that provides a process intelligence and automation platform. By observing how work actually happens, Skan creates a 'Context Graph of Work' and digital twins of operations. This allows Fortune 500 companies to understand the telemetry of their digital operations, enabling confident automation and lasting transformation through AI agents trained on operational reality.
