The Role
Build a net-new, AI-first delivery pillar for global SMB and mid-market customers: design a scalable, productized operating model; create a delivery engine mixing dedicated specialists, managed services and partners; optimize unit economics and profitability; productize onboarding and delivery with agents and accelerators; drive value realization, adoption, and renewals.
Summary Generated by Built In
Be at the Forefront of the Agentic AI Revolution
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
AI Solutions is our global post-sales and professional-services organization — the team that takes process intelligence and agentic AI out of pilots and into production, and owns customer outcomes end-to-end. We are AI-first by default: we spot repeating patterns and build agents to automate them, scaling the value we deliver with the book of business, not with headcount.
The role. Build a net-new, AI-first delivery pillar from the ground up to serve our global SMB and mid-market customers — enterprise-grade companies that need fast, productized, high-value delivery. You design a scalable model that absorbs volume and demand peaks without growing headcount one-for-one, protecting margin while funding the next phase of growth. This is a builder's role: little scaffolding, a blank canvas, and the chance to define how Skan delivers at scale.
What you own
- The SMB & mid-market operating model — a lightweight, productized, fast onboarding designed to scale elastically.
- A delivery engine that blends a dedicated specialist core with flexible managed-services and partner capacity, sized to demand.
- Profitable delivery and strong unit economics across the global SMB and mid-market book.
- AI-first innovation as the default — agents and accelerators that let a lean team serve many customers exceptionally well.
- Value realization, adoption and renewal across the portfolio.
What we look for
- Built or scaled a productized, high-volume delivery model for SMB or mid-market customers.
- Strong unit-economics instinct — knows how to serve many customers profitably without linear headcount growth.
- Partner-management and managed-services experience.
- AI-first to the core — productizes and automates onboarding and delivery.
- Background in process intelligence, workflow automation or data-intelligence platforms is a plus.
- Pragmatic builder who thrives standing up something new from scratch.
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
Skills Required
- Built or scaled a productized, high-volume delivery model for SMB or mid-market customers.
- Strong unit-economics instinct to serve many customers profitably without linear headcount growth.
- Partner-management and managed-services experience.
- AI-first mindset: productizes and automates onboarding and delivery using agents/automation.
- Background in process intelligence, workflow automation or data-intelligence platforms.
- Pragmatic builder experience standing up new programs or delivery models from scratch.
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The Company
What We Do
Skan AI is an enterprise AI company that provides a process intelligence and automation platform. By observing how work actually happens, Skan creates a 'Context Graph of Work' and digital twins of operations. This allows Fortune 500 companies to understand the telemetry of their digital operations, enabling confident automation and lasting transformation through AI agents trained on operational reality.
