Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
The Director leads CPI’s enterprise AI platforms, governance, and responsible adoption while helping employees get more value from the software CPI already owns. This hands-on technology leader establishes practical controls, administers approved AI services, evaluates integrations and agents, and builds learning programs that improve how teams work across the organization.
The role partners with Technology, Information Security, Data, Legal, Finance, HR, and business leaders. It combines platform operations and financial stewardship with teaching, coaching, and change management. Success is measured by safe and effective adoption, employee capability, reduced duplication, and business outcomes—not by the number of training sessions delivered.
What You Get To Do Everyday:
AI Strategy and Governance
- Develop an enterprise AI roadmap aligned with business needs and CPI’s technology strategy; translate emerging capabilities into practical recommendations and measurable use cases.
- Own day-to-day AI governance processes and coordinate the AI Governance Committee, including intake, evaluation, approval, documentation, and lifecycle standards for platforms, models, agents, connectors, and use cases.
- Partner with Information Security, Legal, Privacy, HR, and Data on security, data access, retention, intellectual property, acceptable use, and applicable regulatory and contractual requirements; maintain evidence for review and audit.
- Define responsible experimentation and escalation paths so employees can use approved AI capabilities confidently.
AI Platforms, Integrations and Financial Management
- Serve as operational owner for approved enterprise AI platforms, including administration of licensing, users, access, configuration, models, connectors, agents, and controls.
- Evaluate, configure, test, deploy, support, and retire AI features, integrations, and automations; prototype use cases and partner with Engineering and application owners when deeper development is needed.
- Establish standards for agent ownership, testing, security review, monitoring, support, and retirement; troubleshoot access, configuration, and integration issues.
- Track AI licensing, subscriptions, token or consumption costs, utilization, and vendor performance; forecast spend, optimize licenses, and support renewals with Finance and Procurement.
Digital Adoption and Employee Learning
- Build an enterprise program that teaches employees how and when to use existing applications, including Microsoft 365, Teams, SharePoint, Copilot, CRM, collaboration, analytics, and other approved tools.
- Assess underused features and skill gaps with application owners and business teams; develop role-based learning paths, live and virtual workshops, demonstrations, office hours, coaching, short videos, and self-service guides.
- Develop AI literacy and practical responsible-use training for executives, leaders, employees, and specialized functions, including prompting, data handling, approved tools, and relevant workflows.
- Establish a network of AI and technology champions who share proven practices and help their teams adopt new ways of working.
- Partner with HR and Learning and Development on employee skills and with project teams on communications, readiness, training, and adoption after launch.
Business Partnership and Value Realization
- Work with departments to understand how work is performed, identify friction and manual steps, and demonstrate solutions using current platforms, automation, or AI.
- Identify existing capabilities before new software is purchased; advise Technology and business leaders where current tools can address a stated problem and where a new investment is warranted.
- Measure active usage, feature adoption, employee confidence, AI consumption, costs, workflow improvements, and documented business outcomes; report trends and recommendations to leadership.
- Gather employee feedback and use it to improve platforms, learning materials, support, and change plans.
You Need to Have:
- Bachelor's Degree
- Seven or more years in enterprise technology, platform operations, digital adoption, technology learning, organizational change, or a related field, with substantial hands-on enterprise technology experience.
- Experience implementing or administering enterprise AI, SaaS, automation, or comparable emerging technology platforms, including access, licensing, configurations, and support.
- Working knowledge of generative AI, models, agents, APIs, connectors, data protection, identity, security, and responsible-use controls.
- Demonstrated ability to design and deliver engaging technology training and adoption programs for varied audiences, from individual contributors to executives.
- Ability to connect business workflows to technology capabilities and evaluate usage, costs, adoption, and value.
- Strong facilitation, writing, presentation, analytical, and cross-functional partnership skills; ability to operate independently in an evolving area.
We'd Love to See:
- Experience with Microsoft 365, Copilot, Copilot Studio, Power Platform, ChatGPT Enterprise, Claude Enterprise, ServiceNow, or similar platforms.
- Experience with enterprise AI governance, agent development, AI integrations, digital adoption platforms, learning systems, and change management practices.
- Experience building usage dashboards, champion networks, executive reporting, or FinOps processes.
What We Offer:
- Comprehensive compensation package
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid / Remote work schedule
- Paid Parental Leave
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Skills Required
- Bachelor's degree
- Seven or more years of experience in enterprise technology, platform operations, digital adoption, technology learning, organizational change, or a related field
- Substantial hands-on enterprise technology experience
- Experience implementing or administering enterprise AI, SaaS, automation, or comparable emerging technology platforms
- Experience managing platform access, licensing, configurations, and support
- Working knowledge of generative AI, models, agents, APIs, connectors, data protection, identity, security, and responsible-use controls
- Demonstrated ability to design and deliver technology training and adoption programs for varied audiences
- Ability to connect business workflows to technology capabilities and evaluate usage, costs, adoption, and value
- Strong facilitation, writing, presentation, analytical, and cross-functional partnership skills
- Ability to operate independently in an evolving area
- Experience with Microsoft 365, Copilot, Copilot Studio, Power Platform, ChatGPT Enterprise, Claude Enterprise, ServiceNow, or similar platforms
- Experience with enterprise AI governance, agent development, AI integrations, digital adoption platforms, learning systems, and change management practices
- Experience building usage dashboards, champion networks, executive reporting, or FinOps processes
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
