Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Define and drive the AI/ML strategy and roadmap aligned to business and healthcare priorities
- Oversee end-to-end AI/ML solution delivery, ensuring scalability, reliability, and impact
- Lead adoption of advanced AI capabilities including NLP, deep learning, predictive analytics, and GenAI
- Ensure delivery excellence across programs with focus on quality, timelines, and outcomes
- Build, lead, and mentor high-performing AI/ML teams
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of innovation, continuous learning, and engineering excellence
- Drive talent strategy, including hiring, onboarding, and retention
- Act as a trusted advisor to stakeholders and clients
- Collaborate with cross-functional leaders to align priorities and execution
- Manage client relationships and value realization
- Present strategic insights and program updates to executive audiences
- Lead AI initiatives using healthcare data (EHR, claims, clinical text) to drive transformation
- Ensure adherence to healthcare regulations, data privacy, and compliance standards (HIPAA)
- Establish engineering best practices, MLOps, governance, and KPI tracking to ensure performance and compliance
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's or Master's degree in Computer Science, AI/ML, Data Science, Engineering, or related field (Master's preferred)
- 10+ years of overall experience, with significant experience in AI/ML engineering and solution delivery
- Healthcare Domain Experience
- Demonstrated experience working with healthcare data and systems (EHR, claims, clinical data)
- Solid understanding of:
- Knowledge of healthcare compliance and data privacy frameworks (HIPAA)
- Healthcare workflows and industry use cases
- Interoperability standards (HL7, FHIR - good to have)
- Proven track record of leading teams and delivering large-scale AI/ML programs
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor’s or master’s degree in Computer Science, AI/ML, Data Science, Engineering, or a related field
- Master’s degree preferred
- 10+ years of overall professional experience
- Significant experience in AI/ML engineering and solution delivery
- Healthcare domain experience
- Experience working with healthcare data and systems, including EHR, claims, and clinical data
- Knowledge of healthcare compliance and data privacy frameworks, including HIPAA
- Understanding of healthcare workflows and industry use cases
- Knowledge of interoperability standards including HL7 and FHIR
- Proven experience leading teams and delivering large-scale AI/ML programs
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
