Director of Agency and Commissions

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

We’re seeking a bold, strategic leader to step into the role of Director of Agency and Commissions — a pivotal position that shapes the backbone of our sales operations experience. It’s a chance to architect the future of licensing, appointments, and commission operations, while building scalable systems that fuel growth and elevate service across the enterprise. 

In this role you set strategic directions that align with enterprise goals, including design initiatives to streamline processes, enhance scalability, and deliver exceptional service to our financial professionals.  You are expected to inspire and guide front-line leaders, fostering a culture of accountability and operational excellence.  As well as partner cross functionally with Operations, Technology, and Compliance.

How You’ll Contribute:

• Drive strategic vision in partnership with the sales operations leader where you’ll develop and implement capacity plans and staffing models
• Identify and scope strategic initiatives that align with company goals and anticipate roadblocks and proactively partner across functions to remove them
• Lead refinement of the Agency & Commission infrastructure by designing a roadmap of high-impact initiatives that drive scalability
• Build and optimize workflows to increase efficiency and leverage our strengths
• Collaborate with stakeholders to define requirements and prioritize projects
• Partner with a TPA to ensure seamless operations and communications
• Define and manage service metrics measuring performance and drive accountability
• Deliver coaching and feedback to supervisory team
• Analyze trends and share insights with senior leadership
• Identify operational efficiencies and bring recommendations for improvement
• Lead change management efforts and build trust to drive engagement
• Develop training materials for new team members onboarding
• Maintain budget including forecasting and staff modeling

What We’re Looking For:

• Bachelor’s degree in a related field or equivalent experience in financial services specifically agency and commissions
• A minimum of 8 years of experience managing operations and front-line leaders in a hybrid/remote workforce is preferred
• Prior professional experience in financial services/insurance/annuities is strongly preferred
• Experience leading and motivating an operation team/function, and influence others outside of direct reporting relationship
• Proven success in creating and optimizing workflows to drive efficiency
• Proven critical thinking and decision-making skills in a dynamic work environment.
• Exceptional communication skills across all levels of the organization including senior leadership
• Strong problem solving and negotiating skills with focus on continuous improvement

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.