Provides leadership across administrative functions that support resident experience and community operations. This role oversees concierge services, security operations, technology coordination, vendor management, and various operational systems. The Director is responsible for ensuring quality service delivery, optimizing resources, implementing innovative solutions, managing projects, and supporting initiatives that improve both resident satisfaction and organizational performance.
Cypress Village is recruiting for a hospitality focused Director Administrative Services to join our team!
ESSENTIAL JOB FUNCTIONS- Direct and oversee administrative services departments and functions including Concierge/Guest Services, Security, and IT to ensure seamless daily operations.
- Lead and/or support resident-focused initiatives including but not limited to technology support, accessibility improvements, communication platforms, and resource materials.
- Build reputation, branding, and community culture through engagement strategies and service enhancements.
- Ensure compliance with safety, regulatory, and company protocols. Implement and oversee training.
- Manage or support projects related to IT, security, plant, and operational infrastructure.
- Participate in budgeting and planning processes as directed.
- Oversee vendor relationships and conduct business reviews to ensure alignment with financial, contractual, and operational expectations.
- Maintain inventory, accurate records, reporting systems, and documentation across areas of responsibility.
- Organize and contribute to events, programs, and initiatives that enhance community culture and engagement.
- Bachelor’s degree in Business Administration, Healthcare Administration, Information Systems, or related field (or equivalent experience).
- 5–7+ years of progressive leadership experience in operations, administrative services, or a related field.
- Experience overseeing multi-functional teams (e.g., customer service, security, IT, or facilities support).
- Demonstrated experience with vendor management, budgeting, and contract negotiation.
- Strong project management and systems implementation experience.
- Ability to anticipate needs, align resources, and execute long-term initiatives.
- Strong focus on efficiency, process improvement, and service quality.
- Proven ability to build, mentor, and retain high-performing teams.
- Deep commitment to resident satisfaction and service excellence.
- Skilled in budgeting, cost control, and vendor negotiations.
- Comfortable leading change and implementing new technologies and systems. Familiarity with Microsoft Office Suite products.
- Clear, professional communication across all levels of the organization. Proficiency in the English language.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
EEO Employer
https://info.flclearinghouse.com
Skills Required
- Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or a related field, or equivalent experience
- 5–7 or more years of progressive leadership experience in operations, administrative services, or a related field
- Experience overseeing multifunctional teams, including customer service, security, IT, or facilities support
- Experience with vendor management, budgeting, and contract negotiation
- Strong project management and systems implementation experience
- Proficiency with Microsoft Office Suite
- Proficiency in English and clear professional communication
Vi Living Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vi Living and has not been reviewed or approved by Vi Living.
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Healthcare Strength — Medical, dental, and vision coverage is complemented by optional protections such as life, disability, accident/critical illness, and hospital indemnity, plus access to mental‑health resources. Coverage typically begins the first day of the month after hire, reinforcing strong baseline healthcare support.
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Leave & Time Off Breadth — PTO, paid holidays, sick time where applicable, bereavement, jury duty, parental bonding, and caregiving leave create a broad time‑off portfolio. Some locations add paid volunteer time and anniversary holidays, extending flexibility for time away.
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Retirement Support — A 401(k) with company match anchors retirement readiness, supported by tools like FSAs and commuter benefits that aid overall financial planning. Access to a credit union and early wage access provide additional day‑to‑day financial support within the total rewards mix.
Vi Living Insights
What We Do
Vi is dedicated to providing quality environments, services, and programs to enrich the lives of older adults. Our goal is for our residents to continually experience the finest in senior living. Throughout Vi’s history, we have maintained our commitment to not only help seniors live independent lives on their terms, but also provide a nurturing environment for our employees to build fulfilling careers of service and care. Today, we support more than 2,900 employees in our corporate and community offices who are deeply committed to the care of our residents. The future success of Vi depends on maintaining a standard of excellence in all phases of resident services and relations.
Why Work With Us
At Vi, we go beyond words; respect, equity, diversity, and inclusion are the foundations of our culture. We're devoted to fostering an environment where every employee feels a genuine sense of belonging, appreciation, and empowerment.
