Director - Activations and Operational Integration

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.
A Brief Overview
Responsible for day-to-day management of multiple SHC projects ensuring each project remains on scope, on schedule, and within budget. Responsible for the various phases of the project including operational readiness, business continuity, and operational planning. Responsible for project activation efforts to ready the space and the people for first patient day, including facilitating completion f key activities such as, workflow development, fit-up, education and training, and licensing.

Leads Hospital & Clinic Activations project team members assigned to complex projects and facilities within Stanford Health Care's portfolio and/or within the portfolio of partner organizations with whom there is a shared services agreement. Provides guidance to the project teams, including the project management and operational teams focused on delivering business continuity, and operational gains. Leverages effective communication, facilitation, evaluation and decision-making processes across the operational areas, related to detailed design, FF&E validation, and workflow development to be implemented in the new facilities. Represents Hospital & Clinic Activationsto multidisciplinary teams of physicians, SHC leadership and staff through the discovery, change, and implementation efforts needed to realize the desired level of operational functionality upon opening of the new facilities.

Partner with SHC executive leadership, School of Medicine faculty, operational leaders and change managers, design/construction and facilities services management teams to ensure that resources are acquired, leveraged, and managed effectively to meet the goals of the organization. The Director functions as a change agents, facilitator, consultant, coach, and leader to support the Hospital & Clinic Activations team.
This position is part of the leadership team within Hospital & Clinic Activations related to operational readiness and reports to the Administrative Director of Hospital & Clinic Activations.
Locations
Stanford Health Care
What you will do

• The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
• Leadership
• Directs and is accountable for the performance of the project team assigned to the multifaceted projects, encompassing multiple projects geared toward effective planning and decision-making to enable successful activation, occupancy and operations within the new facility and between the new and existing buildings.
• Leads the creation and execution of action plans required to successfully open the new buildings based on SHC Senior Leader priorities and internal SHC space, aesthetic and service standards, scope, schedules, and budgets.
• Partners with other Stanford Health Care departments to support ongoing improvement of the patient experience by collaborating with operational leadership to identify and lead opportunities for improvement in the SHC patient and employee experience, specifically as related to new building design, space planning, programming and usage.
• Supports Administrative Director, -Hospital & Clinic Activations with specific tasks relating to application of Master Planning, ongoing Space Management, repurposing of 300P, ambulatory sites and other spaces and buildings including 500P to the activation of Stanford Health Care facilities.
• Provides support to project user groups across multi-disciplinary teams in the execution of their duties and responsibilities.
• Provides backup support for key personnel during their absences. Does have on-call responsibilities for operational issues.
• Relationship Management
• Manages the change processes in working with SHC leadership, operations redesign workgroups, and team members. Collaborates with SHC leadership at multiple organizational levels in planning for the preparation and orderly transition planning activities relating to the activation and occupancy of the new buildings and/or services.
• Serves as the primary communication link between operational workgroups and SHC leadership regarding change drivers that should and can be implemented as part of the new build or relocation and/or within existing operations.
• Collaborates with operational leadership to build awareness of SHC patient experience results and integrate program concepts throughout other organizational endeavors to achieve the SHC patient and employee experience goals.
• Communicates and manages customer expectations.
• Project Management & Financial Acumen
• Leads operational workgroup infrastructure in estimating, sequencing and managing planning resources, providing support and facilitating initiatives identified in workgroups, and managing successful development of project deliverables.
• Supports planning and provides oversight to implementation of the varied Activation projects.
• Supports delivery of cost-effective projects within project scope, by monitoring appropriate project milestone metrics, facilitating decision-making and adjusting plans accordingly.
• Oversees product/service delivery strategy and work plans.
• Assists the Administrative Director with the development of the capital plan, capital budget, and the facilities and equipment budgets.
• Appropriately manages consultants and contractors to project plans and timelines.
• Standards, Guidelines & Technical
• Oversees documentation of project outcomes, decisions and deliberative processes and shares knowledge with other performance, quality, process improvement, and operational teams.
• Analyzes and documents, processes, procedures, and outcomes to seek continuous improvement of departmental functions because of facility related changes.
• Manages projects using the project management tools, standard work, processes and applications.
• Administers and ensures compliance with policies and decisions for space allocation and utilization.
• Ensures existing processes maintain a high level of performance while continuously reviewing and refine those processes to make additional improvements.
• Implements quality control measures to ensure project compliance with department, hospital and university policies, government codes and regulations; ensures project compliance with Joint Commission, CCS, OSPHD standards.
• Represents Hospital & Clinic Activations regarding technology applications including infrastructure planning & execution.
• Functions may vary based on defined specialties:
• Employees must abide by all the Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• C-I-CARE
• Executes world class practices of service and patient care in support of C-I-CARE standards. Uses C-I-CARE templates and the following components for all communication with patients and staff:
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next.

Education Qualifications

• Bachelor’s degree in a work-related discipline/field from an accredited college or university Required
• Master’s degree Preferred

Experience Qualifications

• Seven (7) plus years of progressively responsible and directly related work experience. Health care experience required

Required Knowledge, Skills and Abilities

• These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Demonstrated experience in transition planning and activation of projects, with the ability to coordinate and facilitate in a healthcare facility.
• Ability to act as both a thought leader and operational expert around operational redesign related to facility activation and occupancy.
• Ability to work independently and be held responsible for the deliverables related to transition planning and activation of assigned projects.
• Ability to understand customer input in facility related analysis and design; identify root causes and un/intended effects of changes; identify issues, problems, escalations and solutions that are not obvious to others; manage processes that are simple, effective and easy to execute.
• Ability to understand customer (patient and staff) work flow processes and can identify improvements; provide project organization based upon customer needs and the appropriateness of facility functionality and design; exhibit strong interview techniques to gather customer specific information for use in the operational redesign, planning and activation occupancy processes.
• Ability to create financial, resource, and facility plans appropriate to the scope and urgency of the project; recognize colleagues with appropriate skill sets and develop teams per project needs; monitor project progress at established milestones and reports internally and externally; manage project scope and adjust plan accordingly; establish processes for managing, tracking and communicating project risks, scope creep and escalations.
• Ability to establish and meet goals, support and facilitate the work of others, and manage multiple projects/requests simultaneously with minimal direction.
• Communicates and persuades effectively with executive and broad, front line audiences through storytelling, data visualization and analytics.
• Excellent team facilitation, written and verbal communication skills.
• Excellent analytical and organizational skills.
• Ability to collaborate effectively with a multidisciplinary team.
• Ability to make effective presentations to executive management, including physicians and consultants.
• Ability to influence effectively in a matrix structure.
• Ability to develop managers and staff.
• Ability to manage, coach, mentor, train, and evaluate work results.
• Ability to quickly learn new tools and theories in operations redesign, process improvement/change management.
• Knowledge of key processes and patient flow issues impacting the provision of health care and the role of facilities in supporting clinical and business objectives.
• Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques.

Physical Demands and Work Conditions
Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $81.53 - $108.02 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.