Job Requirement:
12+ years in BPO operations, Finance & Accounting services (Automotive domain added advantage)
5+ years in senior leadership or director‑level roles, leading large-scale global operations of 700+ FTEs.
Strong experience in multi‑tower delivery, governance, contract negotiations, and operational excellence.
Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization ( SAP).
Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability.
Available to work in UK hours.
Job Responsibilities:
Leads global, multi‑tower operations for 1000+ FTEs, driving strategic execution, performance stability, and resource optimization across delivery locations.
Spearheads digital transformation initiatives—including automation, AI, analytics, and ERP modernization—to improve efficiency, accuracy, and scalability.
Manages end‑to‑end financial governance, ensuring commercial discipline, profitability, and strong executive‑level client partnerships while supporting business growth.
Builds organizational capability by developing leaders, strengthening succession pipelines, and fostering a high‑performance culture focused on accountability and innovation.
Ensures smooth functioning by overseeing operations & teams.
Participates in organizational initiatives and discussions for growth and development.
Ensures optimal staffing and spearheads recruitment and training strategies.
Works closely with the leadership to develop and implement strategy to achieve departmental objectives and targets.
Oversees financial functions for the team and drives financial efficiency for the team.
Supports business development by participating in business development initiatives and discussions with internal stakeholders and clients.
Represents team in leadership and client meetings.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- 12+ years in BPO operations, Finance & Accounting services
- 5+ years in senior leadership or director-level roles
- Strong experience in multi-tower delivery, governance, contract negotiations, and operational excellence
- Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization (SAP)
- Strong commercial acumen with a proven track record in managing RFPs, RFQs, budgets, revenue, and profitability
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
