Director, Account Management

Who We Are

DebtBook offers modern treasury and accounting software designed to help state and local government, higher education, healthcare, and others go from operational overload to strategic leadership.

Our Debt and Cash Management solutions empower strategic treasury and improve financial outcomes by automating operational work and allowing teams to more easily analyze their data and extract valuable insights. Our Lease and Subscription Management solutions give accounting teams hours back to their day by automating GASB 87, ASC 842, and GASB 96 compliance workflows.

DebtBook ranks No. 39 on the 2024 Inc. 5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. 

We are driven by a collective commitment to foster a Growth Mindset, exemplify the strength of One Team, consistently go Above and Beyond, and Take Ownership of our responsibilities and outcomes. Our mission is to cultivate an environment where innovation thrives, and our team members are empowered to reach their full potential. 

About this Role

DebtBook is looking for a seasoned sales leader to build a high performing team of Account Managers that will drive revenue growth through our existing customers. The Director of Account Management will recruit, inspire, coach, and develop top talent to hit and exceed our growth goals with a focus on creating an exceptional customer experience. 

This is a key leadership position that will drive customer strategy, innovation, and propel overall company growth. 

What You’ll Do

• Recruit, develop, and retain top-tier sales talent to consistently deliver on monthly and quarterly growth sales goals 
• Provide significant ongoing coaching and development for your team, empowering and motivating them to reach their full potential 
• Develop the overall growth strategy within a base of 2100+ customers with a focus on high customer satisfaction, expansion and maximum revenue growth 
• Develop and execute strategic account plans together with Customer Success to help your team expand customer engagement and drive revenue within our existing accounts 
• Create and maintain an updated forecast to predict future business performance 
• Work closely and collaboratively with our Customer Success team to anticipate customer needs and create a seamless customer journey 
• Monitor market conditions and customer feedback to iterate our sales approach and refine effective value propositions 
• Implement best practices, ensure organizational optimization, and provide training to facilitate Account Manager success. 

What You Bring

• Demonstrated success in leading high performing sales teams within a Saas company 
• Prior success managing sales organizations within a rapidly evolving environment, and the ability to create structure in the midst of change 
• Ability to attract, hire, coach, and develop sales talent; a focus on providing ongoing coaching and training to your team to give them the tools needed to hit and exceed their growth goals 
• Proven ability to drive results, with a track record of meeting and exceeding revenue targets and/or account growth targets
• Strong analytical, strategy, operational/organizational, and productivity skills
• Highly proficient communication skills, with the ability to effectively negotiate and close deals.
• A passion for learning. You’re genuinely curious and enjoy learning about and addressing customer needs. 
• Highly professional approach to your work with a dedication to delivering exceptional customer service.

Why DebtBook

Proud to be named one of the “Best Places to Work” by Charlotte’s Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.  

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.