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Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
We’re looking for a Director of Account Management to lead a team of Account Managers responsible for our book of business. In this role, you will oversee strategies that ensure client success, retention, and revenue growth within this segment. You’ll establish scalable processes to consistently deliver excellent outcomes for our clients and will collaborate closely with the SVP of Account Management, other AM leaders, and cross-functional teams to advance Garner’s mission. This position reports directly to the SVP of Account Management.
This position is remote, with up to 25% travel.
Responsibilities will include:
- Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our large market book of business
- Designing and building systems and processes that will continue to help the Garner AM team scale and grow
- Establishing and managing key broker and client relationships
- Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the large market segment to improve client satisfaction, engagement, ROI, and support retention.
- Establishing and managing key broker and client relationships
- Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of large market customers
- Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
- Ability to travel up to 25% of the time
Ideal candidate has:
- 5+ years experience managing and growing a B2B account management org and delivering impactful results year over year in the healthcare and benefits industry
- Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
- Proven ability to build strong relationships with brokers in the health and welfare space
- Passionate about delivering an excellent client experience and strives to deliver high-quality work
- Strong health plan design and benefits expertise
- A strong ability to think systematically and design operational processes
- Excellent communication and presentation skills
- A self-starter with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- A desire to be a part of our mission to improve the healthcare system
The target salary range for this position is: $145,000 - $175,000. This position is also bonus-eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]
What the Team is Saying
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What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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