Crosstown Solutions is a rapidly growing, innovative business consulting firm on a mission to revolutionize the consumer experience. We provide an unmatched experience for all of our consumers, thanks to our remarkable Direct Customer Service Representative team. We are a family, and it is this bond of trust, interdependence, and responsibility that enhances our ability to achieve recurring success. Our ability to function as a cohesive Direct Customer Service Representative and sales team ensures that we offer our associates and our client's unlimited growth and business development.

If you have a great attitude and outgoing personality, we'll provide all the necessary tools to be successful. Our office has a very energetic, competitive, and fun environment.

We Are Looking For A Direct Customer Service Representative Who Is:

• Reliable: 100% integrity, responsible, and winning attitude
• Consumer-centric: Enjoys interacting with others and making someone’s day
• Versatile/flexible: Ability to roll with the punches, think swiftly on your feet, close a sale in needed, and develop brilliant solutions
• Achievement-oriented: Thrives on taking challenges head-on to accomplish set sales goals
• Autonomous/Independent: Works exceptionally well with minimal direction
• Innovative: Creative with the ability to think outside the box

As A Company We Are: 

• Growth-oriented: We are competitive and want to see infinite growth for our team members
• Performance-oriented: We want to see all of our Customer Service Representative and Sales Associates achieve their highest potential
• People-oriented: We are supportive, family-oriented, and fairness-focused
• Team-oriented: We are an upbeat, inclusive, and collaborative environment

As A Direct Customer Service Representative You Will: 

• Meet with customers directly on a daily basis to review available products and services and initiate the sales process 
• Ensure accurate entry of customer contact information
• Maintain a positive and cheerful attitude when working with a variety of customers
• Handling all questions and inquiries from new and potential customers face to face
• Exceed targets and sales goals by upselling and promoting new products and/or services
• Resolving customer issues in a friendly, helpful way
• Assist the sales team in acquiring and retaining new customers
• Maintain comprehensive knowledge of our clients or sales promotions by attending client meetings

This is a full time, in-office position based in Brooklyn, New York. We are looking for candidates that are able to start immediately, so you must be local to the area.

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