Dir, Revenue Lifecycle Management (Salesforce CPQ, Billing & RLM) [US-Remote]

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com.
 

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities.

The Role: Visionary Leader for Revenue Transformation

At the intersection of technical expertise and strategic vision, we're seeking a pioneering leader to champion our journey through the evolving landscape of revenue management. As we transition from traditional billing systems to Salesforce's cutting-edge Revenue Lifecycle Management platform, you'll be the accountable owner of our digital revenue transformation, orchestrating the seamless integration of Quote-to-Cash solutions that will define our financial future.

Reporting to our Sr Director of Enterprise Applications, you'll leverage your deep Salesforce CPQ and Billing mastery to guide a high-performing technical team while serving as the strategic bridge between Sales, Finance, and Customer Success functions, transforming complex business requirements into elegant, scalable solutions that drive accountability and operational excellence across our entire revenue ecosystem.
We are seeking a strategic and customer-obsessed product leader to lead our Lead-to-Revenue product portfolio including Salesforce Sales cloud, CPQ, Billing, and Revenue Lifecycle Management (RLM). This role is responsible for defining the product vision, shaping the roadmap, and driving the execution of our Lead-to-Quote(L2Q) and Quote-to-Cash (Q2C) capabilities. You will serve as the voice of the customer, align cross-functional stakeholders, and own the full product lifecycle from ideation through delivery and continuous optimization.

Essential Functions and Responsibilities: 

Product Ownership, Leadership & Team Management

• Define and drive the end-to-end product strategy for Lead-to-Revenue lifecycle, including lead management, opportunity creation, quoting, contract lifecycle, billing, and revenue management
• Serve as the single point of ownership for Salesforce Sales Cloud, CPQ, Billing, and RLM product capabilities
• Own the end-of-the-end product lifecycle across lead management, quoting, contract management, subscription billing, and revenue recognition
• Lead, coach, and scale a high-performing team of Salesforce CPQ and Billing focused on delivering mission-critical business capabilities
• Drive a culture of accountability, continuous improvement, and operational excellence across the team
• Oversee contract resources to augment internal capabilities as needed, ensuring delivery is aligned with business priorities

Solution Ownership & Delivery 

• Serve as the accountable owner for the successful delivery and transition from legacy quoting application to Revenue Life Cycle Management (RLM) solution
• Partner with enterprise architecture, product management, and engineering to design and deploy scalable, compliant, and extensible solutions aligned with enterprise standard
• Champion delivery excellence by collaborating with PMO team ensuring projects meet timeline, budget, and quality expectations 
• Ensuring billing accuracy and salesforce billing is a source of truth for revenue reporting

Subject Matter Expertise 

• Deep understanding of Salesforce CRM platform particularly CPQ & Billing and transition to Revenue Life cycle Management (RLM) features
• Expertise in contract management, pricing strategies, and revenue recognition principles  
• Act as the functional expertise on Salesforce CPQ, Billing, Revenue Lifecycle Management (RLM), CLM (Contract Lifecycle Management), and subscription billing frameworks 
• Translate complex business requirements into practical, scalable solutions that enhance Lead to Quote-to-Cash (L2Q) and Quote-to-Cash (Q2C) efficiency  
• Follow the 'One' principle to design and guide the team in leveraging out-of-the-box (OOB) features and low/no-code methodologies

Cross-Functional Collaboration

• Collaborate closely with Sales, Finance, Legal, and Customer Success to gather business needs and translate them into actionable product requirements
• Translate complex business requirements into scalable technical solutions using the Salesforce platform
• Manage stakeholder expectations, ensure alignment, and provide transparent communication throughout project lifecycles

Platform Optimization & Innovation 

• Lead ongoing platform optimization in reducing tech debt, including new feature rollouts, adoption, and roadmap planning
• Identify opportunities to automate, streamline, and enhance processes using Salesforce capabilities
• Stay current with Salesforce releases and emerging technologies to recommend innovations and improvements 

Required Qualifications and Attributes:

• Bachelor’s degree in computer science or a related field  
• 10+ years of hands-on experience with Salesforce, including at least 5+ years focused on CPQ and Billing implementations 
• Proven experience leading to the implementation of Salesforce Billing and managing complex subscription billing models
• Deep knowledge of Salesforce CPQ, Billing and transition to Revenue Life Cycle Management and Contract Life Cycle Management   
• Demonstrated leadership experience managing high-performing technical teams

Preferred Qualifications and Attributes:

• Salesforce certifications such as CPQ Specialist, Billing Specialist
• Experience working in SaaS, B2B, or high-growth technology environments
• Working knowledge of integration of Salesforce with Financial systems for end-to-end billing processes

Salary Range: $175,000 - $220,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.