The Digital Workplace Administrator is responsible for managing and supporting day-to-day operations of NOV’s digital collaboration tools —including Microsoft 365, DocuSign, and ChatGPT Enterprise.
This role ensures reliable service delivery, user support, and compliance with security and governance standards, while working closely with global IT teams to improve the end-user experience.
Responsibilities:
- Administer Microsoft 365 services (Exchange Online, Teams, OneDrive) and assist with configuration, access, and troubleshooting.
- Manage DocuSign user accounts, roles, permissions, templates, and transaction workflows.
- Provision and support users in ChatGPT Enterprise; monitor activity and escalate issues as needed.
- Respond to Tier 1/2 incidents, execute service requests, and escalate advanced issues to global support teams.
- Support onboarding and offboarding processes, including access provisioning and license management.
- Monitor dashboards and alerts for service health, usage analytics, and compliance.
- Maintain accurate documentation for standard operating procedures and user guides.
Requirements:
- M365 Administration experience is mandatory.
- Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
- 2 to 5 years of experience in IT operations or helpdesk with at least 1 year supporting Microsoft 365 environments.
- Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.
- Basic understanding of Azure Active Directory and PowerShell scripting.
- Experience with DocuSign administration preferred.
- Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).
- Strong troubleshooting and communication skills, with a customer-focused mindset.
- English fluency required to interact with international teams.
Preferred Certifications
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate
- DocuSign Admin Foundations
- AI-900: Azure AI Fundamentals
- CompTIA Security+ (optional)
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
Skills Required
- M365 Administration experience
- Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
- 2 to 5 years of experience in IT operations or helpdesk with at least 1 year supporting Microsoft 365 environments
- Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration
- Basic understanding of Azure Active Directory
- Basic PowerShell scripting
- Experience with DocuSign administration
- Exposure to SaaS platforms and generative AI tools (e.g., ChatGPT Enterprise)
- Strong troubleshooting and communication skills, customer-focused mindset
- English fluency for international team interaction
- Preferred certifications: MS-900, Modern Desktop Administrator Associate, DocuSign Admin Foundations, AI-900, CompTIA Security+
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
