The Role
Leads regional deployment, training, support, monitoring, and lifecycle management for digital tools. Coordinates with digital subject matter experts and development teams on testing, debugging, and improvements. Develops adoption KPIs and progress reports, supports usage-data analysis, and serves as the regional customer data steward by monitoring data quality, coordinating local governance, and collaborating with central governance teams.
Summary Generated by Built In
Digital Tools Deployment
- Lead the deployment of new digital tools and related processes in coordination with the Digital Subject Matter Expert Team or Group Digital teams and within the given regional perimeter and targeted timeframe
- Within the managed region, train internal and external key-users on the digital tools functionality and offering support as needed.
- Collaborate with front-end and back-end development teams during the tool and data testing and debugging phase, and in case of technical issues.
Digital Tools monitoring
- In coordination with his/her manager, develop adoption tracking KPI and progress reports for stakeholders.
- Support his/her manager to efficiently collect data generated by tool usage for analysis and reporting.
Digital Tools Support
- Act as the initial point of contact for inquiries related to digital tools during its lifecycle management, filtering and consolidating improvement or modification proposals to the appropriate regional or global Digital Subject matter Expert and/or front/back-end development teams
- Track improvement proposals implementation supporting his/her manager on building the Digital RoadMap KPI board
Customer Data Management
- Act as regional referent for customer data management (Data Steward/Stewardess).
- Monitor data quality through KPIs.
- Coordinate and animate local data governance (training, processes)
- Work with central governance (raise improvements, consult on projects)
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The Company
What We Do
Founded in 1922, SOCOMEC is an independent industrial group with a workforce of 4200 experts spread over 30 subsidiaries in the world. Our core business: the availability, control and safety of low voltage electrical networks serving our customers’ power performance. In 2023, SOCOMEC posted a turnover of 843M€.
