About Pierce, an Oshkosh company
At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.
Digital Technology Manager R47055
The Digital Technology Manager, End User Services leads a team of System Analysts responsible for delivering high quality end user support services and driving operational excellence across the organization. This role oversees daily service delivery activities, including ticket management and issue resolution through ServiceNow, while ensuring a strong customer focused experience for internal users.
The DT Manager is responsible for the team’s deliverables and execution of DT goals and strategy. This leader coaches and develops team members by setting clear expectations, providing ongoing feedback, and supporting career development plans. The role also partners across the organization to support infrastructure initiatives, process improvements, and technology projects that enhance the employee experience and business operations.
Additional responsibilities include defining budgets, driving innovation, improving service processes, and building a culture grounded in the DT Competencies of customer obsession, agility, results, and entrepreneurship, as well as the Oshkosh leadership traits.
YOUR IMPACT:• Lead and develop a team of System Analysts and information technology professionals through performance management, annual reviews, career coaching, and personal development planning, while promoting a people first culture.
• Oversee end user support operations, ensuring timely and effective resolution of incidents, requests, and service issues through ServiceNow.
• Drive service excellence by establishing support standards, monitoring ticket performance metrics, and continuously improving the end user experience.
• Partner with infrastructure and cross functional technology teams to support enterprise wide infrastructure projects, system implementations, upgrades, and operational initiatives.
• Ensure compliance with IT and business policies and audit requirements, including coordinating, measuring, and reporting on technical aspects of IT management.
• Deepen technical knowledge and experience by assessing technology trends, version updates, and emerging or disruptive technologies that could impact operational excellence.
• Establish departmental strategic roadmaps, define performance metrics, and deliver measurable results aligned to business and DT objectives.
• Work with business leaders to understand organizational direction and identify opportunities for business optimization and process improvement.
• Exemplify dedication to customer service excellence by ensuring systems perform optimally and deliver intended business value.
• Lead financial management best practices through annual planning, budgeting, spend analysis, ROI assessment, and implementation of improvements that increase organizational agility and effectiveness.
• Analyze processes, technologies, and operational results to identify enhancements that improve customer experiences and team efficiency.
• Build strong relationships across all levels of the organization and collaborate effectively with business partners, technical teams, and leadership.
• Communicate effectively with IT organizations, management, and business personnel through strong verbal, written, and interpersonal communication skills.
• Develop and maintain departmental best practices, policies, and procedures across IT operations, service delivery, project execution, and operational management.
• Other duties as assigned.
MINIMUM QUALIFICATIONS:
• Bachelors degree with five (5) or more years of experience in the field or in a related area.
• One (1) or more years of management experience.
STANDOUT QUALIFICATIONS:
• Masters degree
• Ensure compliance with cybersecurity requirements, including software and hardware technologies, patch management, vulnerability remediation, and adherence to established security standards and guidance.
• Demonstrate experience supporting Digital Manufacturing environments, including IoT devices, robotics, fabrication equipment, and related industrial technologies.
• ITIL, COBIT, financial planning, budgeting, business acumen, data analytics, design thinking, agile, scrum
• Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling skills
Pay Range:
$103,300.00 - $177,700.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Skills Required
- Bachelors degree
- Five years of experience in the field or related area
- One or more years of management experience
Oshkosh Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oshkosh Corporation and has not been reviewed or approved by Oshkosh Corporation.
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Healthcare Strength — Healthcare coverage is described as broad, including medical, dental, and vision options alongside disability and life insurance. Voluntary add-ons such as accident/critical illness coverage, pet insurance, and an employee assistance program further expand coverage breadth.
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Retirement Support — Retirement programs include a 401(k) with employer matching and an employee stock purchase plan, alongside performance bonuses. Profit sharing and legacy pension arrangements are also referenced, suggesting multiple pathways for long-term financial support.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports include flexible work schedules, some remote work options, fitness stipends, and wellness programs. Tuition reimbursement and continuing education support add value that complements cash compensation.
Oshkosh Corporation Insights
What We Do
Oshkosh Corporation is an industrial technology company that builds some of the industry’s toughest specialty trucks and access equipment. We serve our everyday heroes – soldiers, firefighters, people working at great height, environmental and refuse workers – through incredible technology. And with a portfolio of leading brands, we can uniquely take innovation from one brand and apply it across our portfolio.
Why Work With Us
We make equipment that moves the world forward. With ~15,000 team members united under our People First culture, a career at Oshkosh is an opportunity to do more than just impact industries -- it's an opportunity to make a difference in the world around you, protecting those who protect us.
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