The Role
The Business Analyst supports Global Business Transformation by leading requirements definition, conducting process analysis, and recommending tech solutions while ensuring stakeholder alignment and delivery.
Summary Generated by Built In
JOB DESCRIPTION
- Lead end-to-end requirements definition for Business transformation initiatives, aligning stakeholders across Finance, IT, Security, Compliance, and Operations and ensuring clear traceability from business need to solution design.
- Own high-quality deliverables (BRDs/FRDs, process maps, functional designs, user stories, acceptance criteria, control impacts), setting documentation standards and mentoring others on best practices.
- Conduct process and data analysis to identify root causes, risks, and optimization opportunities; define measurable outcomes and KPIs to validate benefits realization.
- Evaluate solution options and recommend scalable designs, including low-code/no-code approaches (e.g., Power Platform) and automation patterns that reduce manual work and improve cycle time and controls.
- Design and prototype digital enablement solutions using Generative AI and Microsoft Copilot capabilities (including Copilot Studio and AI Agents), defining use cases, prompts, guardrails, and adoption considerations.
- Plan and lead workshops, working sessions, and product demos; translate complex concepts into executive-ready insights, decisions, and tradeoffs.
- Drive testing strategy and execution (test scenarios/scripts, UAT coordination, defect triage), partnering with technical teams to validate quality, usability, and compliance requirements.
- Manage the demand and delivery backlog (JIRA/ServiceNow or equivalent): prioritize, write and refine user stories, manage dependencies, and ensure timely resolution of defects and change requests.
- Provide ongoing support and continuous improvement: monitor performance, investigate issues using analytics, recommend enhancements, and communicate status and outcomes to stakeholders.
- Build strong partnerships and influence decision-making across levels, proactively managing risks, aligning interdependencies, and supporting roadmaps for digital transformation.
- Bachelor’s degree in Information Technology, Business Administration, Finance, Industrial Engineering, or related field.
- 5+ years of experience in business analysis, systems enablement, and/or process transformation (Global Shared Services experience preferred; P2P exposure is a plus).
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
- Proven ability to lead requirements discovery through delivery: BRDs/FRDs, user stories, acceptance criteria, process maps, functional designs, and documentation standards.
- Strong process and data analysis skills (root cause analysis, KPI definition, benefits tracking); ability to translate insights into decisions and actionable roadmaps.
- Experience supporting testing/UAT (test scenarios, defect triage, release readiness) and working with agile or hybrid delivery teams (JIRA/Smartsheet/ServiceNow or similar).
- Hands-on exposure to low-code/no-code technologies (e.g., Power Automate, Power Apps, Alteryx) and automation patterns to reduce manual effort and improve controls.
- Experience applying Generative AI in business contexts, including Microsoft Copilot, Copilot Studio, and/or AI Agents (use-case design, prompt patterns, guardrails, adoption).
- Excellent communication skills, including the ability to create executive-ready summaries and facilitate decision-making across stakeholders.
Skills
- Senior ownership mindset independently drives outcomes, manages priorities, and proactively escalates risks with proposed options.
- Strong stakeholder management and influence across levels; able to facilitate alignment and manage competing demands.
- Comfort working in ambiguity and fast-paced environments; adapts quickly as priorities shift while maintaining delivery discipline.
- Analytical and structured problem solver with strong attention to detail, quality, and control/compliance considerations.
- Collaboration and coaching: mentors peers/juniors, raises the standard for documentation, and shares best practices.
- Clear, concise communicator—able to translate technical concepts into business value and executive-ready messaging.
- Change-oriented and customer-focused; champions adoption and continuous improvement, including responsible AI usage and governance.
- This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Skills Required
- Bachelor's degree in Information Technology, Business Administration, Finance, Industrial Engineering, or related field
- 5+ years of experience in business analysis, systems enablement, and process transformation
- Excellent communication skills in English (B2+ or higher)
- Proven ability to lead requirements discovery through delivery: BRDs/FRDs, user stories, acceptance criteria
- Strong process and data analysis skills
- Experience supporting testing/UAT and working with agile or hybrid delivery teams (JIRA/Smartsheet/ServiceNow or similar)
- Hands-on exposure to low-code/no-code technologies (e.g., Power Automate, Power Apps, Alteryx)
- Experience applying Generative AI in business contexts
- Strong stakeholder management and influence across levels
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
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Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
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Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
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Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
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The Company
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
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