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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products, and cutting-edge technology.
What You'll Bring:
The Technical Operations Lead - Senior Consultant is a lead role on our technical support team within the Marketing Solutions organization.
In this role, you will be become an expert on our TruAudience platforms, advising internal stakeholders on best practices and effectively troubleshooting and delivering digital and data-driven marketing solutions in our AWS Cloud based environment.
- 6+ years technical experience in a digital marketing solutions/media environment as a front-line support resource, with a strong proficiency in Excel and SQL as well as experience with Bash/Linux and AWS CLI
- Self-starter, with the ability to understand and resolve issues independently across internal and external teams
- Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner and lead discussions with multiple cross-functional teams
- Background in digital advertising/marketing technology and technical customer support
- Bachelor's degree or higher, analytical field preferred
We'd Love to See:
- In-depth experience in a Customer Support and Implementation Role, including qualifying incidents and bugs, triaging and working in Jira to manage tickets.
- Experience onboarding and distributing data for digital marketing clients
- Query, analyze data through the command line or SQL and provide insight into client data discrepancies.
- Demonstrated critical thinking and problem solving to deliver on customer needs & expectations, with a curiosity and appetite for learning
- Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner and lead discussions with multiple cross-functional teams
Impact You'll Make:
- Work with client facing teams and be responsible for onboarding, integration and distribution of client's data
- Qualify tickets and
- Manage timeline and in-scope execution of deliverables while identifying opportunities for improvement
- Develop and implement best practices and procedures to achieve efficiency and collaboration with internal partners
- Manage, Prioritize and escalate issues across multiple internal platforms
- Be the Subject Matter Expert for our internal partners on understanding the nuances of our data and deliveries.
#LI-TE1
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Sr Consultant, Business Operations
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What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
