Digital Tech Support Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
The Digital Tech Support Analyst is responsible for identifying, investigating, and resolving application and user issues in alignment with established standards and processes. This role provides support for a procurement application used across approximately 30 procurement and supply chain locations, including managing user access, security, escalations, and audit support to ensure system reliability and compliance.
The role has a strong emphasis on documentation, including the creation and maintenance of Standard Work and Knowledge Articles. Strong written and verbal communication skills are required to clearly document processes, communicate technical information, and collaborate effectively with users and stakeholders across the organization.
Key Responsibilities:

• Define and manage Knowledge Article standards and creation for Digital Product Support
• Own and manage the Digital Product Support ticket escalation process; expand process across the product portfolio
• Establish, create, and maintain Digital Product Support Standard Work, including ownership of the Standard Work catalog
• Support digital product user audits and monthly program quality checks
• Provide backup support for Front Line and Product Support functions during Americas business hours
• Utilize Microsoft Office tools (Excel, PowerPoint, etc.) to support documentation, reporting, and communication

Top Candidates Will Bring:

• Bachelor's degree with 4+ years of experience in Procurement or a related function, or an equivalent combination of education and experience
• Strong documentation and written communication skills
• Experience supporting procurement applications
• Experience working with Caterpillar suppliers
• Experience collaborating with global or international teams

Skills You Will Need:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Additional Information:
Primary Location: Mossville, Illinois
Relocation: Not Offered
Sponsorship: Not Available
Travel: 5%
Summary Pay Range:
$97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
February 18, 2026 - March 5, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.