This is a full-time, U.S.-based, Remote position. Benefits offered include Medical, Dental and Vision insurance, 401k with company match, and PTO. The work schedule is Monday- Friday, 8:30a -5:30p Eastern time.
Key ResponsibilitiesSystems Integration Leadership
- Lead ServiceNow integration initiatives with customer ServiceNow instances, internal ERP, and other enterprise systems.
- Design, implement, and manage data pipelines to ensure seamless data flows across platforms.
- Serve as the primary point of contact for integration design, troubleshooting, and optimization.
- Establish best practices for system integrations, data mapping, and governance.
- Configure ServiceNow tables, fields, and workflows to enable reliable operational reporting.
- Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders, returns, inventory, SLA tracking).
- Partner with ServiceNow Queue Managers to ensure clean, accurate data for downstream analytics.
- Develop and maintain PowerBI dashboards for executives, Program Managers, and support customer QBR/PMR reports.
- Standardize KPIs across programs and business functions, ensuring consistent and comparable metrics.
- Deliver trend, forecasting, and predictive analytics to support proactive decision-making.
- Translate complex business requirements into scalable, automated reporting solutions.
- Support Finance, Operations, and Program Management with cross-functional reporting solutions (financial forecasting, cost avoidance, efficiency tracking).
- Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
- Serve as a trusted advisor to leadership, providing insights that shape business strategy.
- Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent experience.
- Advanced proficiency with ServiceNow configuration, reporting, and data modeling.
- Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
- Strong technical skills in Power BI, SQL, and Excel.
- Experience with API design, data transformation, and cross-platform workflows.
- Deep understanding of ITSM, asset lifecycle management, and PCaaS processes.
- Demonstrated ability to standardize KPIs, build executive dashboards, and deliver actionable analytics.
- Strong communication and collaboration skills, with the ability to bridge business and technical stakeholders.
- This position involves working on client accounts that require U.S. Citizenship
- Integration First: Ensures systems are connected and data flows seamlessly across ServiceNow and our ERP.
- Reporting Excellence: Delivers both operational and strategic reporting, from daily queue visibility to executive dashboards.
- Enterprise Alignment: Provides leadership with standardized KPIs, improving decision-making and customer transparency.
- Efficiency Gains: Reduces manual reporting tasks for PMs and executives, freeing capacity for higher-value work.
- Strategic Enablement: Elevates reporting from reactive snapshots to predictive, cross-functional insights.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
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Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019).
Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors.
We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science.
Future Tech offers additional support services, including technology training and staff augmentation.
Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM).
A short list of Future Tech’s industry certifications/awards includes:
- Dell Technologies Federal Growth Partner of Year 2020
- NVIDIA Partner of the Year Professional Visualization 2019
- 2019 Partner of the Year APC by Schneider Electric
- ISO 9001:2015 - Certified
- AS 9100 Rev D. Certified
- NIST Certified
- HIPAA Certified
- Member of Forbes Technology Council
- Dell Technologies Titanium Partner
- VMware Partner
- HPi Elite Partner
- Lenovo Global Platinum
- Apple Value Added Reseller Partner
- Nutanix Preferred Partner
- Winner HP’s Federal Partner in 3D Print Premier Program Award
- One of 8 companies nationwide certified as HP Education Specialist
Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com
Email - [email protected] | 631-472-5500
