KEY RESPOSIBILITIES:
▪Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
▪Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
▪Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
▪Ensure System uptime and availability and ticket system closure within SLA
▪Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
▪Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
▪Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
▪Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
▪Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
▪Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit
What You Bring
- A Bachelor’s Degree in an IT-related field (Required)
- Professional certifications in:
- Oracle Database Administration (Advantageous)
- Unix/Linux Operating Systems (Essential)
- Cloud Technologies (Advantageous)
- ITIL Framework (Essential)
- At least 3 years of hands-on experience in IT
With proven expertise in:
- Digital Channels (2+ years – Essential)
- Linux Server Administration (2+ years – Essential)
- IT Projects & Business Analysis (1+ year – Desirable)
- Change Management (1+ year – Desirable)
Be part of a forward-thinking organization where your skills will drive real impact. You’ll work with cutting-edge technologies, collaborate with talented professionals, and grow your career in an environment that values innovation and excellence.
Ready to make a difference? Apply today!
Top Skills
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
