Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job DescriptionThe Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson’s brand web and mobile applications.
This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.
Role purpose:
• Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
• Investigate and resolve complex L2/L3 incidents, identifying root causes and implementing corrective actions.
• Proactively identify service degradations before customer impact.
• Troubleshoot application outages or degraded performance issues.
• Perform root cause analysis and implement corrective actions end-to-end with development teams.
• Maintain operational runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.
QualificationsMust-have experience:
• 2–3 years of experience in application support, site reliability, or service operations environments.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Proven ability to investigate service degradation, performance issues, and availability incidents.
• Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Exposure to cloud environments (Azure, AWS, GCP).
Highly desirable experience:
• Understanding of modern web applications, APIs, microservices, and distributed systems.
• Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.
• Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
•Strong communication skills, with the ability to manage technical and business stakeholders during critical situations.
• Hospitality industry experience.
• Experience working in multidisciplinary, multicultural and geographically distributed teams.
Location:
- Madrid, Spain. Relocation is necessary to Madrid.
Language skills:
- Professional English proficiency (spoken and written) required.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know
Skills Required
- 2-3 years of experience in application support, site reliability, or service operations environments
- Strong experience managing and troubleshooting complex L2/L3 incidents
- Ability to investigate service degradation, performance issues, and availability incidents
- Hands-on experience with observability and monitoring tools such as Dynatrace, Grafana, or New Relic
- Exposure to cloud environments such as Azure, AWS, or GCP
- Understanding of modern web applications, APIs, microservices, and distributed systems
- Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring
- Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies
- Strong communication skills for managing technical and business stakeholders during critical situations
- Hospitality industry experience
- Experience working in multidisciplinary, multicultural, and geographically distributed teams
- Professional English proficiency, spoken and written
- Relocation to Madrid, Spain
Radisson Hotel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radisson Hotel Group and has not been reviewed or approved by Radisson Hotel Group.
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Wellbeing & Lifestyle Benefits — Employee discounts, free staff meals, and hotel stay perks are considered meaningful additions to the compensation package. These extras are often viewed as helpful, particularly for entry-level or hourly roles.
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Parental & Family Support — The company highlights progressive parental and maternal coverage policies in its offices aimed at supporting families. These policies are presented as part of broader inclusion efforts, though specifics can vary by country and role.
Radisson Hotel Group Insights
What We Do
Radisson Hotel Group is a dynamic hotel company that offers opportunities for growth and aims to create memorable moments through exceptional hospitality. They are involved in sales, revenue management, and meeting/events management.
