Digital Sales Expert

Digital Sales Expert

Play Your Part In Our Team Succeeding!

The Digital Sales Expert is responsible for converting warm, high-intent customer leads into new sales and growing relationships with Moxie customers. This role connects with customers who have already expressed interest in our services through Google, our website, SMS, and other digital channels.

The ideal candidate is confident, persuasive, and customer-focused, with a natural ability to build rapport, understand customer needs, and confidently guide customers toward the right Moxie service. This person thrives in a fast-paced, goal-oriented environment and is motivated by turning opportunities into results.

Core Responsibilities

• Respond to and convert warm customer leads generated through Google, website inquiries, SMS, CRM communications, and other digital marketing channels.
• Conduct outbound calls to customers who have already expressed interest in Moxie services, with the goal of converting qualified leads into new customers.
• Quickly respond to leads and maintain consistent follow-up to maximize conversion opportunities.
• Build rapport with customers, identify their needs, and recommend the appropriate Moxie services and subscriptions.
• Clearly explain Moxie services, pricing, subscriptions, and value propositions to prospective customers.
• Utilize consultative selling techniques to overcome objections, answer questions, and guide customers through the purchasing process.
• Manage leads throughout the sales process using our CRM, ensuring customer information and sales activity are accurately documented.
• Follow up with prospective customers through phone calls, SMS, and other approved communication channels.
• Meet or exceed individual and team sales, conversion, and activity goals.
• Maintain a strong understanding of Moxie's services, promotions, sales processes, and customer offerings.
• Identify opportunities to improve lead follow-up, customer engagement, and digital sales processes and make recommendations to the appropriate staff.
• Maintain accurate customer data and sales records.
• Perform other related duties as assigned.
  

Qualifications

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.
• Ability to commute onsite 5 days a week to the office in Irving, TX.
  

About Us

Moxie Services is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Kind

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.” 

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Services we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

• 2021 - 2024: Great Places To Work and Top Places to Work
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off
  

AAP / EEO Statement 

Moxie Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. 

Moxie Services absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.