Jobs at Moxie Pest Control

Handle inbound and outbound welcome calls and messages, explain service agreements and subscription options, schedule or reschedule services, and set accurate customer expectations. The role uses PestRoutes and tracking tools to manage routes, audit information, document interactions, communicate with field teams, and support department completion goals. This full-time contact center position requires strong customer service, communication, organization, multitasking, and attention to detail.

Conduct outbound calls to customer accounts, schedule inspections, respond to customer inquiries across phone, SMS, email, and voicemail, manage CRM tasks, support field experts, and maintain call-center service and occupancy performance standards.

Handle inbound and outbound customer calls involving cancellations, account concerns, and service changes. Understand customer needs, recommend retention solutions, communicate service value, document interactions accurately, and coordinate with internal teams. The role requires fluent English and Spanish, empathy, strong communication, problem-solving, professionalism during difficult conversations, dependable attendance, and comfort using multiple computer systems in a performance-driven environment.