Digital Reporting Supervisor

Join Esquire as a Supervisor, Digital Reporting—a vital leadership role where you’ll guide a team of Digital Reporters to deliver service excellence.

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to work with cutting-edge technology. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our employees to continually innovate our services to earn clients for life.

As the Supervisor, Digital Reporting, you’ll supervise the performance of Digital Reporters within your assigned service area, supporting your Area Manager, Digital Reporting in delivering service excellence. You’ll manage expectations for Digital Reporters’ work product and quality against Esquire’s digital reporter scorecard, and serve as a coach and trainer on digital reporting best practices, technologies, and education.

• Coordinate the successful onboarding of new Digital Reporters, including equipment shipment, setting expectations and ways of working, and completing onboarding plans and 30-60-90-day reviews
• Coach digital reporters and deliver ongoing performance feedback
• Support Digital Reporters through The Court Reporting Academy and Esquire’s Apprenticeship Program
• Deliver training for digital reporters on skills, policies, compliance, products, and services
• Maintain NetSuite vendor profiles, and monitor and approve time cards and expenses for assigned digital reporters
• Build strong relationships between digital reporters and stakeholders, including local field offices and transcription teams, and communicate reporter availability to local field teams
• Resolve quality concerns and conduct regular quality performance evaluations against established performance expectations for record capture
• Participate in the performance review process, including documenting performance issues and partnering with Human Resources on disciplinary action when needed

• Skills: Excellent interpersonal, written, and verbal communication and organizational skills, with a superior client-service mentality and a proactive, detail-oriented approach to planning work and meeting deadlines
• Experience: One year of experience working in the legal services industry preferred
• Technical: Working knowledge of the MS Office Suite and the ability to learn Esquire’s technology platforms
• Education: High school diploma or equivalent required; some college experience or a college degree preferred
• Coaching & Training: Knowledge of adult training principles and methods, with the ability to coach performance and support process improvement under pressure
• Other Requirements: Knowledge of court procedures, legal documents, and legal terminology

• Percentage of jobs turned in on time
• Strong digital reporter audio and annotation quality
• Strong overall digital reporter performance and retention

This is a remote position performed within a normal home office environment with little exposure to excessive noise, dust, temperature, and the like. You’ll thrive in a fast-paced environment where coaching, sound judgment, and relationship-building are key.

Ready to lead and develop a team of digital reporting professionals? Apply now and bring your coaching expertise to Esquire!

• Insurance: Medical, dental, vision, short & long term disability insurance, basic life & supplemental insurance for employees and their dependents
• Retirement: Eligibility to enroll in the company’s 401(k) plan with match contribution
• Paid Time Off: Employees receive two weeks of vacation leave per year (80 hours annually)
• Holidays: 10 paid holidays per year and 2 paid “floating” holidays per year
• Sick Leave: 5 paid sick days per year
• Tuition Reimbursement: Financial assistance to support your career development

We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be just the right person for this or other opportunities.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [email protected].

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Knowledge of MS Office Suite

• Ability to learn Company’s technology platforms

• Excellent interpersonal, verbal and written communication, and organizational skills

• Superior client service mentality and ability

• Proactivity and responsiveness

• Must be detail-oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions

• Ability to multi-task and shift priorities 

• Ability to resolve challenges and support process improvement

• Ability to work under pressure

• Ability to establish and maintain effective working relationships with stakeholders

• Ability to follow the Company’s standards and best practices for digital reporting and recording to ensure digital reporters’ quality assurance measurements are met

• Knowledge of adult training principles and methods

• Knowledge of court procedures, legal documents, and legal terminology

EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent required; some college experience or college degree preferred

• One year of experience working in the legal services industry preferred.

MEASUREMENTS OF SUCCESS

• Percentage of jobs turned in on time

• Digital reporter audio/annotation quality

• Overall digital reporter performance

• Digital reporter retention rate

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

• The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.