The Role
Manage a portfolio of API-enabled trading partners to optimise digital insurance distribution. Support partner onboarding, platform representation, performance monitoring, data-sharing, and stakeholder coordination to drive commercial outcomes and improve trading metrics.
Summary Generated by Built In
As a Digital Relationships Manager, you will assist in managing a portfolio of API-enabled trading partners. This role is pivotal to ensuring our API distribution channel is delivering strong commercial outcomes, through optimising partner platforms, ensuring beneficial CFC product visibility, leveraging relationships and setting partner targets. This role requires you to combine relationship excellence with data-driven insight and technical know-how.
You will also work with the rest of the distribution group within the Digital Underwriting team and the Head of Digital Underwriting to ensure the successful execution of the company’s digital underwriting strategy and driving successful digital trading via our digital channels.
About the role
This role will require some prior knowledge of digital insurance distribution, and you’ll need to have had exposure to the end-to-end digitally traded insurance policy lifecycle. An understanding of APIs and related terminology is essential.
API Partner Management
Assist in managing a portfolio of API trading partners, supporting performance tracking and alignment with CFC’s digital distribution objectives.
Help maintain collaborative relationships with partner contacts, including commercial, technical, and product teams.
Support the preparation and review of partner performance reports, focusing on key metrics such as enquiry volume, quote rate, and conversion rate.
Support the onboarding process for new CFC products and brokers within partner platforms, ensuring readiness and smooth integration.
Help coordinate meetings and communications with partners to address trading issues and align on joint initiatives.
API Partner Management
Assist in managing a portfolio of API trading partners, supporting performance tracking and alignment with CFC’s digital distribution objectives.
Help maintain collaborative relationships with partner contacts, including commercial, technical, and product teams.
Support the preparation and review of partner performance reports, focusing on key metrics such as enquiry volume, quote rate, and conversion rate.
Support the onboarding process for new CFC products and brokers within partner platforms, ensuring readiness and smooth integration.
Help coordinate meetings and communications with partners to address trading issues and align on joint initiatives.
Platform Optimisation
Work with the Digital Relationships Leader and internal teams to ensure CFC products are accurately represented and well-positioned on partner platforms.
Assist in gathering feedback on user journeys and platform experiences, and help identify opportunities for improvement.
Performance Monitoring & Data Sharing
Assist in monitoring and analyzing key trading metrics across partner platforms.
Help ensure timely and accurate data sharing between partners and CFC.
Contribute to identifying trends and opportunities to improve trading performance.
Assist in monitoring and analyzing key trading metrics across partner platforms.
Help ensure timely and accurate data sharing between partners and CFC.
Contribute to identifying trends and opportunities to improve trading performance.
Learning & Development
Participate in training and development opportunities to build knowledge of digital insurance distribution, APIs, and partner management.
Work closely with the Digital Relationships Leader to set personal development goals and track progress.
Participate in training and development opportunities to build knowledge of digital insurance distribution, APIs, and partner management.
Work closely with the Digital Relationships Leader to set personal development goals and track progress.
About you
You know how to build strong relationships, spot opportunities, and keep momentum moving. You’re commercially minded, confident with data, and comfortable working in a fast-paced digital environment.
You bring energy, curiosity, and a proactive mindset, along with a solid understanding of digital insurance distribution and APIs. Most of all, you’re excited by the opportunity to grow, make an impact, and help drive CFC’s digital ambitions forward.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Prior knowledge of digital insurance distribution
- Exposure to the end-to-end digitally traded insurance policy lifecycle
- Understanding of APIs and related terminology
- Ability to build and maintain collaborative partner relationships
- Commercial mindset and ability to set and pursue partner targets
- Confidence working with data and monitoring trading metrics
- Comfortable working in a fast-paced, digital environment with proactive mindset
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
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