Digital Protection CRM Product Engineer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Digital Protection Customer Relationship Management (CRM) team product engineer you will play a critical role leading Allstate in the building of enterprise class solutions. You will work closely with various departments to continuously ensure our CRM solutions meet business needs and drive customer satisfaction.

Key Responsibilities:

• Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.
• Participate in daily scrum meetings, assist in defining user stories, identify and resolve gaps in functional user stories and business requirements.
• Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
• Perform independent code reviews and ensure unit/integration test coverage.
• Provide technical support and troubleshooting for CRM-related issues.
• Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
• Need to be available on weekends and after shift hours when deployment or production issues arise.

Required Skills:

• Understanding of Dynamics 365 modules (Sales, Customer Service, etc.).
• Experience with Dynamics 365 integration tools and techniques.
• Experience with CRM customization and configuration.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong understanding of development operations principles and best practices.
• Excellent problem-solving and analytical skills.
• Familiarity with database management and SQL.
• Experience with establishing and supporting integrations.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

Preferred Skills:

• In-depth knowledge of Microsoft Dynamics CRM architecture and components.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Knowledge of Dynamics 365 security model and role-based access control.
• Proficiency in programming languages such as C#, JavaScript, Java, or similar.
• Experience migrating to Microsoft Dynamics.

Experience:

• 5+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics
• Preferred Microsoft Dynamics 365 certifications:
  • Dynamics 365 Fundamentals (CRM)
  • Power Platform App Maker
  • Power Platform Solution Architect

Supervisory Responsibilities:

• This job does not have supervisory duties.

Skills

CRM Solutions, C Sharp (Programming Language), Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Relationships, Defect Resolution, Enterprise Solutions Architecture, ERP Applications, Functional Designs, Integration Testing, Issue Management, Java, JavaScript, Microsoft Dynamics 365 Customer Relationship Management (CRM), Microsoft Dynamics 365 ERP, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Power Apps, Microsoft Power Platform, Product Engineering

Compensation

Base compensation offered for this role is $70,500.00 - $120,000.00 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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