If social media, digital campaigns and on-the-ground promotions excite you, this role is for you.
As the Digital & Promotions Coordinator, you will be the voice, energy and visibility of Mukuru in Zambia. You’ll bring our brand to life across social platforms, campaigns, competitions and events—connecting customers to Mukuru in ways that are relevant, engaging and memorable.
This is a hands-on role for a creative doer who enjoys fast-paced environments, understands digital culture, and wants to make a visible impact in a growing market.
Your PurposeTo drive Mukuru’s digital presence and promotional activity in Zambia by delivering engaging content, executing campaigns flawlessly, and supporting business growth through insight-led digital marketing.
What You’ll Be DoingSocial Media & Content Creation- Create engaging, original and error-free content for Facebook, Instagram, LinkedIn, TikTok and Twitter.
- Ensure consistent posting and brand-aligned messaging across all platforms.
- Support community management by responding to queries and engaging with customers where required.
- Generate creative ideas to strengthen marketing campaigns and product launches.
- Support the development and execution of the in-country digital marketing strategy.
- Schedule, manage and track ‘always-on’ campaigns.
- Coordinate digital competitions from planning to execution and reporting.
- Assist with email marketing campaigns to customers, partners and staff.
- Conduct regular research on digital trends, competitors and customer behaviour.
- Track social media spend and campaign performance.
- Prepare accurate reports and insights for internal stakeholders.
- Identify opportunities to grow Mukuru’s digital footprint in Zambia.
- Research venues, suppliers and promotional partners.
- Coordinate logistics for events, activations and promotions.
- Manage suppliers and troubleshoot on event days to ensure smooth delivery.
- Handle client queries professionally during promotions.
- Compile post-event evaluations to inform future improvements.
- Work closely with Campaign Managers, Design and other business units.
- Support the broader marketing team with ad-hoc requests.
- Attend performance discussions and continuously build digital marketing skills.
- Stay informed on remittance trends, new products and partner launches.
- Grade 12 (High School Certificate) – essential
- Qualification or field of study in Marketing – advantageous
- Minimum 2 years’ experience in Digital Marketing.
- Experience in fintech or financial services is advantageous.
- Strong understanding of major social media platforms.
- Content creation skills (static and video).
- Basic website and email marketing knowledge.
- Strong communication, organisational and analytical skills.
- Detail-oriented with good time management.
- Initiative and creativity
- Service orientation
- Reliability and accountability
- Results-driven mindset
- Team collaboration
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
