Financial Ombudsman Service

Digital Product Owner

Posted 2 Days Ago

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Tower Hill, London, Greater London, England, GBR

In-Office

65K-75K Annually

Mid level

Fintech • Payments • Financial Services

The Role

Serve as a technology product owner for digital products (Ombudsman Connect, Digital Front Door). Build and mature roadmaps, partner with casework, technology and delivery teams, align tech changes with operations, manage stakeholders and governance, and deliver high-quality product outcomes across internal and external teams.

Summary Generated by Built In

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Product OwnerJoin a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.Contract: fixed term contract 12 months (September start)Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.Salary: £65,221 - £75,000Location: London Reporting to: Platform OwnerBy joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.About Us:The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. What You’ll Do: As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys.Working with one of our established platform owners, and building on the organisation’s strategy, vision, and digital goals, you will help create and mature the roadmap for our digital products: Ombudsman Connect and our Digital Front Door.You’ll be a strong advocate of the value your product(s) can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities.Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward.Understanding both how our applications function, and what drives our organisation, will be crucial to your role. You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to escalate matters.Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect.To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:Minimum Criteria –

Able to start in September.
A demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organisational goals, including scoping & refinement stages
Evidence of working in a fast-paced environment, across several (at times complex) digital / transformation projects, and prioritising your own workload accordingly
Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams
Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues)
Evidence of aligning technology changes with operational challenges to unlock improvements for customers/ colleagues

It would also be nice for you to have or What you’ll bring?We would also like you to have the following skills:

A good match on an individual level to our organisational values.
Ability to adapt your communication style to present complex issues in simple, engaging, and easy to understand terms
Ideally, a solid understanding of the Financial Ombudsman Service and the work that we do.

Why You'll Love Working With Us:We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility: Work your way — remote, hybrid, or in-office
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.
To apply, upload an updated version of your CVApplications need to be submitted by 11:59pm on Sunday 26th July.Shortlisted candidates will be asked to complete an online assessment.Interviews for this role will take place on the 3rd and 4th August.Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.The Financial Ombudsman is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out morehttps://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusionDon’t miss out be part of the journey and take advantage of this opportunity.Authenticity of applicationsWe value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Skills Required

Able to start in September.
Demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes supporting organisational goals, including scoping and refinement stages.
Experience working in a fast-paced environment across several (sometimes complex) digital/transformation projects and prioritising workload.
Experience of working with other product or platform owners to deliver product change through internal and external delivery teams.
Experience working with all levels of governance and stakeholders (including senior leadership and technology colleagues).
Evidence of aligning technology changes with operational challenges to unlock improvements for customers and colleagues.
Ability to build strong relationships and communicate effectively between casework teams, enabling functions, and technology suppliers.
Strong attention to detail and sound judgement to decide when to exercise authority or escalate matters.
Ability to create and mature product roadmaps aligned to organisational strategy, vision, and digital goals.
A good match on an individual level to organisational values (Purpose, Ambition, Respect, Trust).
Ability to adapt communication style to present complex issues in simple, engaging terms.
Ideally, a solid understanding of the Financial Ombudsman Service and its work.

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The Company

HQ: London

2,463 Employees

Year Founded: 2001

What We Do

We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website