Location: Hybrid – 3 days per week at VHQ, Crawley
Hours: 37.5 per week, Monday to Friday
Contract Type: Permanent
Salary: Competitive
Closing Date : 30th July 2026
In a nutshell
As the Lead Digital Product Owner at Virgin Atlantic Ltd, you will have the unique opportunity to shape and enhance our world-class digital products and customer journeys. Working in a multidisciplinary digital product team, you will contribute at every stage of the product lifecycle, connecting our strategy with our portfolio of digital products to drive innovation and deliver exceptional customer experiences across all touchpoints and channels.
Day to Day
Collaborate with the business and the team to convert thoughtful analysis and understanding into practical tasks for developers.
Apply customer insights, data analytics, and design expertise to ensure that product development meets customer needs and achieves desired outcomes.
Monitor product performance against established metrics and make necessary adjustments when required.
Foster strong relationships with key individuals and successfully navigate a collaborative work environment to align strategy and execution.
Support the development of efficient processes and digital development practices across the organization
About you
Demonstrable experience in digital product management
Proven track record of leading cross-functional teams and delivering successful digital products
Strong knowledge of Agile delivery methods and industry-standard tools
Experience with technologies such as Azure DevOps, Jira, Adobe Analytics, and Adobe Target
Strong ability to effectively manage and communicate with various individuals involved in the project
Demonstrated understanding of market trends and the ability to strategize product solutions to meet customer needs
Be yourself. Our differences make us stronger.
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at [email protected] if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
Skills Required
- Demonstrable experience in digital product management
- Proven track record of leading cross-functional teams and delivering successful digital products
- Strong knowledge of Agile delivery methods and industry-standard tools
- Experience with Azure DevOps, Jira, Adobe Analytics, and Adobe Target
- Strong ability to manage and communicate effectively with project stakeholders
- Understanding of market trends and ability to strategize product solutions to meet customer needs
What We Do
Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch of wit and a passion for flying to the grey world of airlines. We fell in love with creating the best experience in the skies for our customers, and they fell in love with us right back. Since then we’ve become Britain’s second largest carrier, with non-stop transatlantic routes including New York, Orlando, the Caribbean, Delhi and Johannesburg. And thanks to our hugely successful joint venture with Delta, Air France and KLM, we can seamlessly connect our customers to over 350 cities across North America, Europe and the UK. Today, we want to empower everyone to take on the world. The customers we proudly fly and our people who go the extra mile. As we embark on a brand spanking new era of travel, it gives us more opportunities to do things differently and lead the way with fresh ideas. This means becoming more sustainable for our planet and our destinations, and working hard to make travel open to everyone, no matter who you are, who you love or where you go. And of course never, ever, forgetting the small stuff - like the clink of champagne glasses on a special occasion or a cheeky cream tea at 30,000 feet.
