Digital Product Manager III _ Customer Experience

Reposted 12 Days Ago
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Pleasant Grove, UT, USA
In-Office
Mid level
Beauty • Fitness
The Role
The Digital Product Manager will develop and improve digital products, define product vision, collaborate with teams, and track success metrics.
Summary Generated by Built In

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

The Digital Product Manager III is responsible for driving the vision, strategy, roadmap, and execution of key digital products that support doTERRA's global business objectives and customer experience initiatives. This role serves as the primary liaison between business stakeholders, technology teams, and end users, ensuring product investments deliver measurable value and align with organizational priorities. 

The ideal candidate is a strategic thinker who combines strong business acumen, customer empathy, and technical understanding to identify opportunities, prioritize initiatives, and deliver innovative digital solutions. This role requires a highly collaborative leader who can influence cross-functional teams, manage competing priorities, and drive products from concept through delivery and ongoing optimization. 

Key Responsibilities 

  • Own and communicate the product vision, strategy, roadmap, and priorities for assigned digital products. 

  • Partner with business leaders, stakeholders, and technology teams to identify opportunities that improve customer experiences and drive business value. 

  • Lead product discovery efforts by leveraging customer insights, market trends, user research, analytics, and stakeholder feedback. 

  • Define and prioritize product features, enhancements, and initiatives based on customer impact, business objectives, technical feasibility, and organizational priorities. 

  • Translate business requirements into clear product requirements, user stories, and acceptance criteria. 

  • Facilitate alignment across cross-functional teams including UX, engineering, business analysts, quality assurance, and business stakeholders. 

  • Monitor product performance and leverage data-driven insights to continuously improve product outcomes and customer satisfaction. 

  • Manage product roadmaps and communicate priorities, risks, timelines, and progress to stakeholders at multiple levels of the organization. 

  • Participate in all phases of the product lifecycle, including discovery, design, development, testing, launch, adoption, and optimization. 

  • Serve as a customer advocate, ensuring user needs remain central to product decisions. 

Required Qualifications 

  • 5+ years of product management experience, preferably supporting digital products, eCommerce platforms, customer-facing applications, or enterprise systems. 

  • Proven experience managing product roadmaps and delivering digital solutions from concept to launch. 

  • Strong understanding of Agile product development methodologies and product lifecycle management. 

  • Experience gathering and prioritizing business requirements and translating them into actionable product deliverables. 

  • Exceptional communication, stakeholder management, and relationship-building skills. 

  • Strong analytical mindset with the ability to leverage data and customer insights to inform decisions. 

  • Ability to influence and collaborate across technical and non-technical teams. 

  • Bachelor's degree in Business, Information Systems, Computer Science, Marketing, or a related field. 

Preferred Qualifications 

  • Experience supporting eCommerce, digital customer experiences, mobile applications, or consumer-facing platforms. 

  • Experience working within direct sales, network marketing, or MLM organizations. 

  • Familiarity with product analytics tools, customer journey mapping, and user experience best practices. 

 

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Skills Required

  • 4-8 years of relevant experience
  • Bachelor's degree in a related field
  • Strong analytical and organizational skills
  • Exceptional written and verbal communication skills
  • Excellent interpersonal skills

doTERRA International LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about doTERRA International LLC and has not been reviewed or approved by doTERRA International LLC.

  • Healthcare Strength Healthcare Strength: An onsite healthcare clinic provides low or no‑cost services for employees and eligible dependents, enhancing access to care. Core medical, dental, and vision coverage is also highlighted alongside the clinic.
  • Leave & Time Off Breadth Leave & Time Off Breadth: PTO is described as generous for full‑time staff, with sick leave also emphasized. This breadth of time off is positioned as a notable part of the package.
  • Wellbeing & Lifestyle Benefits Wellbeing & Lifestyle Benefits: Onsite amenities like a gym and a discounted café, plus monthly free products, discounts, and occasional swag, add meaningful non‑cash value. Campus conveniences and product perks are consistently emphasized.

doTERRA International LLC Insights

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The Company
HQ: Pleasant Grove, UT
8,385 Employees
Year Founded: 2008

What We Do

Changing the world one drop, one person, one community at a time. doTERRA: meaning “gift of the Earth” As the verified leader in the Global Aromatherapy and Essential Oils market, doTERRA hires the most talented and knowledgeable individuals for our teams. From research scientists to designers, we are looking for people eager to make their mark on a rapidly expanding company with a culture of giving at its core. We recognize that our employees choose to invest part of their time with us, and we want them to feel like we are investing in them as well. With a strong family-centered culture and a state-of-the-art campus that includes a cafeteria, fitness center, employee health clinic, childcare facilities, and nature park, doTERRA makes the joy, growth, and development of each employee a top priority. Find your fit within doTERRA at the website link below.

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