Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job SummaryThe Digital Product Analyst is responsible for understanding and executing the strategic direction of our digital experiences, ensuring the product vision, objectives, and key results are met to enable a best-in-class user experience. You will partner with Technology, Marketing, Sales, Customer Experience, and senior business stakeholders to align on a product plan that meets our vision and prioritizes value for our customers.
- Conduct a thorough analysis of current and new websites and mobile applications to understand their functionality and features.
- Engage with key teams across the organization within Technology, Marketing, Sales, and Customer Experience.
- Document their requirements and ensure alignment with overall product goals.
- Write detailed requirements in terms of features, user stories, and identify any gaps.
- Capture and document how the new platform will be utilized by various stakeholders.
- Attend and drive refinement sessions. Help clarify and refine user stories and requirements during these sessions.
- Collaborate with teams during UAT to test the system and ensure it meets business requirements.
- Document End-to-End (E2E) Processes with inputs from teams to ensure comprehensive coverage and understanding.
- Build and prioritize agendas for sprint planning and refinement sessions.
- Assist in tracking and reporting on the progress of project delivery, ensuring key milestones and timelines are met.
Competency
Education: Bachelor's in a related field
Skills & Experience:- 2–4 years' experience as a business analyst in a corporate setting
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to document requirements and processes clearly and concisely
- Experience with Agile methodologies and tools (e.g., JIRA, Confluence)
- Experience in the travel industry a plus
- Detail-oriented and highly organized
- Ability to work collaboratively with cross-functional teams
- Proactive and able to work independently with minimal supervision
- The position is full-time/Hybrid and frequently requires working additional time outside of normal business hours
- Occasional international travel.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
