Digital Process Co-Ordinator (AI & Automation)

Department: MIS / Digital Transformation
Location: Kolkata (Head Office)
Experience: 1–3 Years

The Digital Process Co-Ordinator (AI & Automation) will be responsible for identifying, simplifying, and improving business processes using digital tools, AI, and automation. This role acts as a bridge between Sales, Product, Marketing, Operations, and IT to reduce manual dependency, improve response time, and enable smarter, faster decision-making across the organization.

The role focuses on practical AI adoption, internal enablement, and measurable productivity improvements rather than pure research or heavy engineering.

• Observe and understand day-to-day workflows across Sales, MIS, Accounts, HR, Operations, Marketing, and Support.
  

• Map existing processes and identify repetitive, manual, delayed, dependency-heavy, or decision-intensive tasks.
  

• Propose simplified, scalable, and automation-ready process improvements using digital tools and AI.
  

• Identify and develop practical AI use cases such as, AI chatbots & internal knowledge assistants, Generative AI for drafting, summarization, and response acceleration, Decision trees and AI-assisted workflows
  

• Demonstrate hands-on experience with Generative AI and LLMs (e.g., OpenAI, Google Gemini, Anthropic, Meta LLaMA).
  

• Design, test, and refine AI prompts, agents, and workflows aligned with business needs.
  

• Build lightweight automations using no-code / low-code platforms (Zapier, Zoho Flow, Google Apps Script, workflow tools).
  

• Build and maintain a centralized Prompt & Use-Case Library, categorized by department and business function.
  

• Work closely with Product and Technical teams to convert product knowledge into structured, AI-readable formats.
  

• Support Sales teams by enabling faster access to application, product, and process knowledge.
  

• Coordinate with Marketing and IT for documentation, data availability, and tool integrations.
  

• Support internal solution discovery discussions to identify pain points and propose tailored AI or automation solutions.
  

• Create and maintain SOPs, workflows, process documentation, decision trees, and knowledge bases.
  

• Develop custom AI demos, walkthroughs, and internal showcases based on real business use cases.
  

• Ensure consistency, accuracy, and governance of content used within AI systems.
  

• Collect feedback from users and continuously refine AI workflows and automations.
  

• Track adoption trends and prepare management-level summaries on progress and ROI.
  

• Graduate or Postgraduate in Engineering, Science, Management, or related fields.
  

• 1–3 years of experience in Business Operations, Process Excellence, Product Enablement, Digital Transformation, MIS, or Technical Coordination roles.
  

• Demonstrated experience in supporting internal business workflows or solution enablement within a technology-driven environment.
  

• Hands-on exposure to AI tools, automation platforms, or no-code/low-code solutions is highly preferred.
  

• Strong process thinking and problem-solving mindset.
  

• Ability to understand complex workflows and simplify them logically.
  

• Hands-on experience with Generative AI, AI chatbots, or AI automation tools.
  

• Comfort working with no-code / low-code platforms and digital tools.
  

• Strong documentation, structuring, and communication skills.
  

• Ability to coordinate across multiple teams and stakeholders.
  

• Exposure to Conversational AI, AI automation, knowledge systems, or internal AI agents.
  

• Understanding of B2B / industrial / product-driven environments.
  

• Experience integrating AI into enterprise business workflows.
  

• Awareness of AI governance, data privacy, and responsible AI usage.