The Role
Lead development and continuous improvement of core digital platforms (CRM, ticketing, class management). Define roadmap, manage day-to-day configuration, ensure data quality, oversee integrations and reporting, liaise with teams and external venues, and champion best practices to improve processes and user experience.
Summary Generated by Built In
About the role
We're looking for a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet’s core digital platforms. You'll oversee the systems that underpin our work - including our CRM, event ticketing and class management platforms - ensuring they are reliable, well-integrated and enable great experiences for our audiences, participants and colleagues.
Working across the organisation, you'll identify opportunities to improve processes, champion best practice, help teams get the most from our platforms, and ensure our systems continue to evolve in line with organisational priorities.
This is a role for someone who enjoys solving problems, simplifying complexity, and helping people use technology more effectively.
Your main responsibilities as Digital Platforms Manager will include:
We're looking for a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet’s core digital platforms. You'll oversee the systems that underpin our work - including our CRM, event ticketing and class management platforms - ensuring they are reliable, well-integrated and enable great experiences for our audiences, participants and colleagues.
Working across the organisation, you'll identify opportunities to improve processes, champion best practice, help teams get the most from our platforms, and ensure our systems continue to evolve in line with organisational priorities.
This is a role for someone who enjoys solving problems, simplifying complexity, and helping people use technology more effectively.
Your main responsibilities as Digital Platforms Manager will include:
- Work with the Head of Digital to define the roadmap for the organisation's core digital platforms and integrations, ensuring they continue to meet organisational needs and deliver maximum value.
- Develop meaningful reporting and insights that support operational and strategic decision making.
- Oversee the day-to-day management, configuration and optimisation of the organisation's digital platforms.
- Maintain data quality and accuracy within databases, including data imports, de-duping, implementation of data hygiene best practice, and regular system audits.
- Assist with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings and financial settlement.
- Become the organisation's expert on the effective use of our digital systems Beacon (CRM), Mind Body (Class Management), Monad (Event ticketing) and Vimeo OTT.
- Oversee good data management practices and help improve the quality, consistency and accessibility of organisational data.
Key Selection Criteria
- Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
- Experience translating business requirements into practical digital solutions.
- Knowledge of working across system integrations, APIs and workflow automation.
- Proven track record of developing positive working relationships with a wide range of internal users along with external agencies and suppliers; ability to provide a friendly service to people at all levels.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
About
English National Ballet has been opening up the possibilities of ballet for over seventy five years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst forging innovation and developing the artform. English National Ballet is also a UK leader in creative learning and engagement practice, building dynamic partnerships and community programmes. We strive for artistic excellence and to share ballet with as many people as possible, across the UK and around the world.We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation.English National Ballet is a Disability Confident Committed organisation.English National Ballet is based at the Mulryan Centre for Dance on London City Island in Canning Town, East London. We would particularly like to hear from local East London residents, and would encourage those based in the boroughs of Tower Hamlets, Newham, Waltham Forest, and Hackney to apply.Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on [email protected].
Skills Required
- Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
- Experience translating business requirements into practical digital solutions.
- Knowledge of working across system integrations, APIs and workflow automation.
- Proven track record developing positive working relationships with internal users, agencies and suppliers.
- Strong analytical and problem-solving skills, with ability to use data to inform decisions.
- Maintain data quality and accuracy, including data imports, de-duplicating, data hygiene and system audits.
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The Company
What We Do
We are English National Ballet. And for over 75 years, we’ve been opening doors, curtains and minds. Creating moving, meaningful experiences that take ballet to new places – creatively, emotionally, and physically. Whether we’re on stage, on screen or online, we are here to open up the possibilities of ballet for everyone, everywhere. In towns, cities, studios and schools – across England and around the world – we connect with more people, in more places, in more ways. Because the beauty of ballet is you can simply feel it. And whatever you feel, you’re free to feel it here. Feel more with English National Ballet.
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