Digital Operations Senior Analyst

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

The role will assist the fulfilment senior manager in managing and executing key fulfilment operational KPI’s including demand to fulfilment ratio, inventory availability , order fulfilment SLA and Perfect ORDER Percentage. This position will integrate into an entrepreneurial team, which wears many hats and operates in a highly collaborative environment. Success will be measured delivering on key OKR’s , top line and bottom line performance of bjs.com

Major Tasks, Responsibilities, and Key Accountabilities

• Support new Fulfillment capabilities (SDD fulfilment , DSV, DC) through direct involvement technology projects: including driving requirements, supporting UAT efforts, and coordinating across business teams.
• Perform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties (vendors and service providers)
• Represent Fulfillment team in collaboration with cross-functional project teams
• Assist in the establishment and tracking of key Fulfillment and operational KPIs to measure channel effectiveness
• Support and / or lead key business initiatives throughout the organization, outside of dotcom projects (e.g. operational touch bases, Holiday planning meetings, business process changes)
• Maintain and contribute to issues and opportunities list, identifying items to be resolved or developed in the future for the benefit of the fulfillment and BJ’s wholesale members
• Understand key bjs.com systems at both the context and functional levels, and leverage this understanding to triage issues and identify opportunities for operational /member experience improvement
• Review and manage shipping lead time and delivery time performance and work with respective team Internal and External (DC, DSV and Same day delivery )
• As needed, create documentation and reference materials to help educate business teams on any new functionality being introduced
• Duties may change; team members may be required to perform other duties as assigned

Qualifications

• Bachelor’s Degree Required
• 5 years - 7 years
• Strong understanding of omnichannel retail and ecommerce, with experience in ecommerce site merchandising and fulfilment operations. Big Box retail experience preferred.
• Ability to facilitate consensus building between multiple stakeholder groups; can achieve balance between many priorities.
• Ability to juggle multiple projects and priorities in a fast-paced, results oriented environment. Flexibility to work in a decentralized structure.
• Ability to interpret KPIs and develop action plans to improve on operational metrics
• Strong organizational, time management, process orientation and problem-solving skills with multiple clients/vendors/projects.
• Microsoft Office, JIRA experience.
• Self-motivated and results-oriented and capable of working effectively individually and in a team environment.
• Willing to work flexible hours, as needed, to hit project deadlines or address production issues.

Job Conditions

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $76,000.00.